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Duplicate PC names in enterprise console

CDC

I've noticed after upgrading the Enterprise Console to version 4.5 and AV to 9.5 that duplicate PC names have started appearing.  This normally happens after a PC's AV has either not upgraded properly or has stopped updating so i've uninstalled and it and then redeployed it down.  One of the PC names will say its connected & managed (although not properly as the 'up to date' colum is blank and you can't deploy any policies down)  whilst the other will be greyed out.

I've tried deleting both entries in the Enterprise Console in an attempt for the AD sync to sort it but they both re-appear again.  Is this a known issue with the 4.5 upgrade?

:4224


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    Hi,

    Thanks for the SQL workaround supplied from the community, but to be on the safe side I'd rather get something official from Sophos.

    The latest news is that Sophos are working on a fix with the hope it will be released soon. To quote Sophos support "I do believe that a workaround for this is very near though".

    In the meantime I would suggest that any other customers experiencing this problem should contact Sophos technical support and get a case raised. - With more awareness of  it being a larger scale problem hopefully the fix will be sooner rather then later.

    Regards, 

    John

    :4654
Reply
  • 0

    Hi,

    Thanks for the SQL workaround supplied from the community, but to be on the safe side I'd rather get something official from Sophos.

    The latest news is that Sophos are working on a fix with the hope it will be released soon. To quote Sophos support "I do believe that a workaround for this is very near though".

    In the meantime I would suggest that any other customers experiencing this problem should contact Sophos technical support and get a case raised. - With more awareness of  it being a larger scale problem hopefully the fix will be sooner rather then later.

    Regards, 

    John

    :4654
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