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Duplicate PC names in enterprise console

CDC

I've noticed after upgrading the Enterprise Console to version 4.5 and AV to 9.5 that duplicate PC names have started appearing.  This normally happens after a PC's AV has either not upgraded properly or has stopped updating so i've uninstalled and it and then redeployed it down.  One of the PC names will say its connected & managed (although not properly as the 'up to date' colum is blank and you can't deploy any policies down)  whilst the other will be greyed out.

I've tried deleting both entries in the Enterprise Console in an attempt for the AD sync to sort it but they both re-appear again.  Is this a known issue with the 4.5 upgrade?

:4224


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    We have also raised a support ticket (#2443343) and have been advised of a "possible" workaround. Not surprisingly it means DB editing...

    Sophos support wrote:
    Possible workaround (Needs Dev investigation) :-

    1. Edit the computer details on the un-managed PCs in the DB so that the Domain value is populated (Must match the managed PC equivalent).

    2. In SEC, delete the original and duplicate PC.

    3. Restart the agent on the affected PC so it reports back.
    (When they report back it must trigger some form of stored procedure to clean up the duplicate hostname/domain combo as the duplicates vanish from computersanddeletedcomputers)

    4. Perform a sync to check if the duplicate appears, I’’’’ve found they don’’’’t come back.
    Once we get the syntax of the stored procedure I'll give it a whirl and post the results in this thread.  However I won't post the actual SQL info as I believe this should come from Sophos support directly.
    Regards,
    John
    :4635
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  • 0

    We have also raised a support ticket (#2443343) and have been advised of a "possible" workaround. Not surprisingly it means DB editing...

    Sophos support wrote:
    Possible workaround (Needs Dev investigation) :-

    1. Edit the computer details on the un-managed PCs in the DB so that the Domain value is populated (Must match the managed PC equivalent).

    2. In SEC, delete the original and duplicate PC.

    3. Restart the agent on the affected PC so it reports back.
    (When they report back it must trigger some form of stored procedure to clean up the duplicate hostname/domain combo as the duplicates vanish from computersanddeletedcomputers)

    4. Perform a sync to check if the duplicate appears, I’’’’ve found they don’’’’t come back.
    Once we get the syntax of the stored procedure I'll give it a whirl and post the results in this thread.  However I won't post the actual SQL info as I believe this should come from Sophos support directly.
    Regards,
    John
    :4635
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