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Duplicate PC names in enterprise console

CDC

I've noticed after upgrading the Enterprise Console to version 4.5 and AV to 9.5 that duplicate PC names have started appearing.  This normally happens after a PC's AV has either not upgraded properly or has stopped updating so i've uninstalled and it and then redeployed it down.  One of the PC names will say its connected & managed (although not properly as the 'up to date' colum is blank and you can't deploy any policies down)  whilst the other will be greyed out.

I've tried deleting both entries in the Enterprise Console in an attempt for the AD sync to sort it but they both re-appear again.  Is this a known issue with the 4.5 upgrade?

:4224


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    Grrrrr. Count me in with this exact problem too!

    Whatever the weather it's a defect, it's causing issues with endpoint protection not running effectively, and 6 months is just not good enough!

    On an all too frequent basis I am now finding defects with the products and on a re-occurring basis the time to fix is far too long. Why can't patches be released, much like what happens with the Utimaco products!?

    I understand that some defects are quite detailed and have knock on effects but from my knowledge Sophos (apart from Utimaco) never release patches.

    EDITIED 17/08/2010 - The paragraph above is not quite true. - Seeing as updates are released through SUM etc,

    I have two other defects awaiting resolution at the moment, make this a third. Sometimes I wish Sophos would stop with the shiny and new products and spend their resources on fixing the current ones. All I hear about it new products and a shortened development lifecycle with a faster release to market timescale. Don't get me wrong, new usable features are great and often a god send, but this new Sophos seems to be having a negative impact on current products defects. Being a Sophos customer for over 7 years I've seen and felt the changes.


    Rant over!!!

    I whole heartedly agree with QC. - Why hasn't a workaround been suggested in the DB? Albeit one obviously has to be careful.

    Thanks,

    John

    QC wrote:

    I wonder what happens if one or both computers are deleted from the database (and why it hasn't been suggested).

    :4616
Reply
  • 0

    Grrrrr. Count me in with this exact problem too!

    Whatever the weather it's a defect, it's causing issues with endpoint protection not running effectively, and 6 months is just not good enough!

    On an all too frequent basis I am now finding defects with the products and on a re-occurring basis the time to fix is far too long. Why can't patches be released, much like what happens with the Utimaco products!?

    I understand that some defects are quite detailed and have knock on effects but from my knowledge Sophos (apart from Utimaco) never release patches.

    EDITIED 17/08/2010 - The paragraph above is not quite true. - Seeing as updates are released through SUM etc,

    I have two other defects awaiting resolution at the moment, make this a third. Sometimes I wish Sophos would stop with the shiny and new products and spend their resources on fixing the current ones. All I hear about it new products and a shortened development lifecycle with a faster release to market timescale. Don't get me wrong, new usable features are great and often a god send, but this new Sophos seems to be having a negative impact on current products defects. Being a Sophos customer for over 7 years I've seen and felt the changes.


    Rant over!!!

    I whole heartedly agree with QC. - Why hasn't a workaround been suggested in the DB? Albeit one obviously has to be careful.

    Thanks,

    John

    QC wrote:

    I wonder what happens if one or both computers are deleted from the database (and why it hasn't been suggested).

    :4616
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