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Duplicate PC names in enterprise console

CDC

I've noticed after upgrading the Enterprise Console to version 4.5 and AV to 9.5 that duplicate PC names have started appearing.  This normally happens after a PC's AV has either not upgraded properly or has stopped updating so i've uninstalled and it and then redeployed it down.  One of the PC names will say its connected & managed (although not properly as the 'up to date' colum is blank and you can't deploy any policies down)  whilst the other will be greyed out.

I've tried deleting both entries in the Enterprise Console in an attempt for the AD sync to sort it but they both re-appear again.  Is this a known issue with the 4.5 upgrade?

:4224


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    Hey Detlav

    We do use Sysprep on our images but always install the AV after deployment.  I've found its a bit of a mixture in terms of its happening to some deployed images and some we've built from scratch.  On my particular laptop ID within enterprise console its got the managed one classed as unassigned whilst the greyed out one is assigned to the correct OU in Active Directory.  The greyed out one has a Remote management error  "This computer is not yet managed.  It is protected but hasn't reported back its status yet ".  Even after deleting both the entries they'll both re-sync up.  Seems to me like its a Sophos sync error?

    :4316
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  • 0

    Hey Detlav

    We do use Sysprep on our images but always install the AV after deployment.  I've found its a bit of a mixture in terms of its happening to some deployed images and some we've built from scratch.  On my particular laptop ID within enterprise console its got the managed one classed as unassigned whilst the greyed out one is assigned to the correct OU in Active Directory.  The greyed out one has a Remote management error  "This computer is not yet managed.  It is protected but hasn't reported back its status yet ".  Even after deleting both the entries they'll both re-sync up.  Seems to me like its a Sophos sync error?

    :4316
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