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Product installtion failed:Sophos system protection:0x80070643

ajinkya nikam

We have recently rolled out preview subscription on our 500 endpoints for enhance tamper protection.

all our 500 plus endpoint reporting update failed. SEC version 5.4.1

we have checked the acl.logs we have error --Product installtion failed:Sophos system protection:0x80070643

we further investigate windows\temp\sophossystemprotection logs for error

following are the errors 


SetupSspUserAccount: LoadAccount(SophosSSPUser) failed (error 1332)

SetupShsUserAccount: Granting permissions to user "NT SERVICE\sophossps"
MSI (s) (84:20) [04:47:16:041]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
MSI (s) (84:20) [04:47:16:041]: Executing op: ServiceControl(,Name=sophossps,Action=1,Wait=1,)
MSI (s) (84:20) [04:51:16:283]: Product: Sophos System Protection -- Error 1920. Service 'Sophos System Protection Service' (sophossps) failed to start. Verify that you have sufficient privileges to start system services.              

log file SophosSystemProtectionSetup_170119_111714.log

 

StartService: Initialized.
StartService: Error 0x8007041d: Service rejected start request.

 

MSI (s) (84:20) [04:51:46:689]: Windows Installer reconfigured the product. Product Name: Sophos System Protection. Product Version: 1.3.1. Product Language: 1033. Manufacturer: Sophos Limited. Reconfiguration success or error status: 1603.

 

Please provide the solution for the issue



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    MSI (s) (84:20) [04:47:16:041]: Executing op: ServiceControl(,Name=sophossps,Action=1,Wait=1,)

    MSI (s) (84:20) [04:51:16:283]: Product: Sophos System Protection -- Error 1920. Service 'Sophos System Protection Service' (sophossps) failed to start. Verify that you have sufficient privileges to start system services.

    I'm not sure the MSI log will say why the service failed to start.  It seems like it attempted to start it at 04:47:16 and it failed 4 seconds later.  

    I would suggest that you run Process Monitor (technet.microsoft.com/.../processmonitor.aspx) during an install.   Once it's failed, locate the ssp.exe process being created (use the process tree button is probably the easiest) and step through the events of ssp.exe to see was it was doing.

    If you have a working computer of the same OS, compare against that.

    Feel free to host the PML if you want a second opinion.  

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    MSI (s) (84:20) [04:47:16:041]: Executing op: ServiceControl(,Name=sophossps,Action=1,Wait=1,)

    MSI (s) (84:20) [04:51:16:283]: Product: Sophos System Protection -- Error 1920. Service 'Sophos System Protection Service' (sophossps) failed to start. Verify that you have sufficient privileges to start system services.

    I'm not sure the MSI log will say why the service failed to start.  It seems like it attempted to start it at 04:47:16 and it failed 4 seconds later.  

    I would suggest that you run Process Monitor (technet.microsoft.com/.../processmonitor.aspx) during an install.   Once it's failed, locate the ssp.exe process being created (use the process tree button is probably the easiest) and step through the events of ssp.exe to see was it was doing.

    If you have a working computer of the same OS, compare against that.

    Feel free to host the PML if you want a second opinion.  

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