This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Can't disable tamper protection

I am unable on two computers to disable tamper protection. I log onto the Sophos Endpoint Protection using the tamper protection password. I switch the tamper slider to off and then try to go uninstall the software and it tells me to disable tamper protection which i have done.

I believe it may have stopped communicating with the Sophos Cloud.

Not sure what else to do next....

This thread was automatically locked due to age.

Parents

0 QC over 7 years ago

Hello ChrisBacker1,

please see How to disable Tamper Protection on how to disable it locally (revealing the password on Central, then entering it locally).

HTH

Christian
Cancel
Vote Up 0 Vote Down

Cancel
0 ChrisBacker1 over 7 years ago in reply to QC

I have done that several times. Doesn't work. Still tells me to disable tamper protection when i try to go uninstall it even though I have entered in the tamper password from Central and turned off tamper protection locally.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 ChrisBacker1 over 7 years ago in reply to QC

I have done that several times. Doesn't work. Still tells me to disable tamper protection when i try to go uninstall it even though I have entered in the tamper password from Central and turned off tamper protection locally.
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 QC over 7 years ago in reply to ChrisBacker1

Hello ChrisBacker1,

strange - TP locally disabled and a subsequent uninstall fails? Which OS - and from your first post I get it that you're not sure if they were/are working correctly?
Perhaps it's better to ask in the Central forum (there are subtle differences) and anyway contacting Support is also an option (AFAIK it's included with a Central license).

Christian
Cancel
Vote Up 0 Vote Down

Cancel
0 Steve Thompson over 7 years ago in reply to QC

Hi Chris

I've just become a member of the Sophos community for the sole purpose of trying to get this same issue resolved. Was wondering if you discovered any solution?

Steve
Cancel
Vote Up 0 Vote Down

Cancel
+1 ChrisBacker1 over 7 years ago in reply to Steve Thompson

https://community.sophos.com/kb/en-us/124377

This saved the day for me!
Cancel
Vote Up 0 Vote Down

Cancel
0 Steve Thompson over 7 years ago in reply to ChrisBacker1

THANK YOU CHRIS! Cleaning the registry files did the trick.
Cancel
Vote Up 0 Vote Down

Cancel