Hello.
We have 120 computers. 60 windows xp and other are mixed windows 7, 8 and 10. We have SEC 5.4.1 installed in a wndows 2012 r2.
In our company we have a big problem with sophos endpoint in about 40 windows xp computers. At 04/10/2016 all this computers came with a red cross - update failed.
I try to reinstall via share and via SEC. I have uninstalled sophos antivirus and autoupdate in control panel, deleted sophos folders and registry and tried a fresh instalation. Nothing works.
ALUpdate log finish wit this lines:
Trace(2016-Oct-14 13:17:32): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>80041f04</Insert></ErrorMessage></Config>
Trace(2016-Oct-14 13:17:32): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>80041f04</Insert></ErrorMessage></Config>
Trace(2016-Oct-14 13:17:32): IPCSender::ProcessSend: Listener not ready starting to wait
Trace(2016-Oct-14 13:17:33): IPCSender::ProcessSend exiting
I had open a support ticket, but until now i have no resolution.
Can anybody help?
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