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How to fix ERROR: Could not find a source for updated packages [0x00000071]"

TylerSanchez

Hi All,

I have been receiving this error, "ERROR: Could not find a source for updated packages [0x00000071]". I followed the guide provide by Sophos. The endpoint has communicated with the EC recently, the central updating policy is correct, the share permissions are correct. The guide states to check that iconn.cfg matches the EC policy, that files doesn't exist. The guide also states to clear the cache, no cache exists either. I think this could be related to the problem.

Thank You.



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  • 0

    Hello TylerSanchez,

    iconn.cfg [...] doesn't exist [...] no cache exists
    this is unlikely, especially if it has worked before. C:\ProgramData\Sophos\AutoUpdate\ is there but C:\ProgramData\Sophos\AutoUpdate\Cache\ or ...\AutoUpdate\Config\ isn't? 

    As it affects quite a number of endpoints the actual cause is probably not on them. Do you have both Primary and Secondary update locations and UNC or HTTP? Please try to access the share and/or web folder from the endpoint. If that works and update still fails check the ALUpdate<time.stamp> log in %ProgramData%\Sophos\AutoUpdate\Logs\.

    Christian

  • 0 in reply to QC

    I was looking in program files, not program data.
    They are there.
    We only have a primary update server, it is UNC.
    The share is accessible from the workstations, I have tested three, they can all browse and open files. This testing was done a few days ago,

    I think the problem is resolved, the only computers still reporting the error are offline.

    Thank You

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  • 0 in reply to QC

    I was looking in program files, not program data.
    They are there.
    We only have a primary update server, it is UNC.
    The share is accessible from the workstations, I have tested three, they can all browse and open files. This testing was done a few days ago,

    I think the problem is resolved, the only computers still reporting the error are offline.

    Thank You

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