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Windows 2003 R2 + Sophos AV = boot very very long

ThomasS1

Dear All,

I am facing this problem on some of (old) windows 2003 R2 servers :

Each time I restart Windows Server 2003 R2, the boot is very very long (1/2 hour). If I uninstall Sophos AV, the boot is normal.

I haven't find post about this, but I am sure someone already got this problem and found another action than uninstall AV. not ?

You help is welcome.

Thanks.



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  • 0

    Rather than uninstalling, if you just disable on-access scanning, does the boot time go back to normal?

    Regards,

    Jak

  • 0 in reply to jak

    Thanks for suggestion. I'll test tomorrow and keep you informed here.

  • 0 in reply to ThomasS1

    A made some investigation today.

    The 100% CPU usage process are :

    • SavService.exe
    • SAVAdminService.exe

    I can reproduce the problem like this :

    •  go to services.msc and set all Sophos services to manual
    •  reboot (the boot is normal : ~1 or 2 minutes)
    •  launch services.msc and start sophos service one by one
    •  look at the process manager and you will see the both services using all the CPU : SavService.exe and SAVAdminService.exe

    Nobody got the same problem ?

    If I set scan disable (as you suggest), problem is the same (note : scan is automaticaly activated during boot).

    If I set "Sophos Anti-Virus status reporter" service to Manual, the boot is 4 or 5 minutes. That is not the fully solution, but that is better than 20 or 30 minutes.

    Someone has an idea ?

    Thanks,

    Thomas

Reply
  • 0 in reply to ThomasS1

    A made some investigation today.

    The 100% CPU usage process are :

    • SavService.exe
    • SAVAdminService.exe

    I can reproduce the problem like this :

    •  go to services.msc and set all Sophos services to manual
    •  reboot (the boot is normal : ~1 or 2 minutes)
    •  launch services.msc and start sophos service one by one
    •  look at the process manager and you will see the both services using all the CPU : SavService.exe and SAVAdminService.exe

    Nobody got the same problem ?

    If I set scan disable (as you suggest), problem is the same (note : scan is automaticaly activated during boot).

    If I set "Sophos Anti-Virus status reporter" service to Manual, the boot is 4 or 5 minutes. That is not the fully solution, but that is better than 20 or 30 minutes.

    Someone has an idea ?

    Thanks,

    Thomas

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