Issue
=====
Failed to install Sophos client v10.3.6 on the windows 7 machine.
The error message is "Failed to install SAVXP: the MSI has fialed [0x00000067]
Findings
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From the install log:
MSI (s) (48:A4) [15:01:16:953]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI95FD.tmp, Entrypoint: RunErrorScripts
MSI (s) (48:CC) [15:01:16:968]: Executing op: ActionStart(Name=CheckRegForNullDACLs,,)
MSI (s) (48:CC) [15:01:16:968]: Executing op: ActionStart(Name=RestoreMovedFiles,,)
MSI (s) (48:CC) [15:01:16:968]: Executing op: CustomActionRollback(Action=RestoreMovedFiles,ActionType=1281,Source=BinaryData,Target=RestoreMovedFiles,CustomActionData=C:\Program Files\Sophos\Sophos Anti-Virus\)
MSI (s) (48:DC) [15:01:16:968]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI960E.tmp, Entrypoint: RestoreMovedFiles
MSI (s) (48:CC) [15:01:16:984]: Executing op: ActionStart(Name=SetUpdateFailed,,)
MSI (s) (48:CC) [15:01:16:984]: Executing op: CustomActionRollback(Action=SetUpdateFailed,ActionType=1281,Source=BinaryData,Target=SetUpdateFailed,)
MSI (s) (48:14) [15:01:16:984]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI961E.tmp, Entrypoint: SetUpdateFailed
MSI (s) (48:CC) [15:01:17:000]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (48:CC) [15:01:17:000]: Error in rollback skipped. Return: 5
MSI (s) (48:CC) [15:01:17:000]: Note: 1: 2318 2:
MSI (s) (48:CC) [15:01:17:000]: No System Restore sequence number for this installation.
MSI (s) (48:CC) [15:01:17:000]: Unlocking Server
MSI (s) (48:CC) [15:01:17:015]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 15:01:17: INSTALL. Return value 3.
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MSI (s) (48:CC) [15:01:17:046]: Note: 1: 1729
MSI (s) (48:CC) [15:01:17:046]: Product: Sophos Anti-Virus -- Configuration failed.
MSI (s) (48:CC) [15:01:17:046]: Windows Installer reconfigured the product. Product Name: Sophos Anti-Virus. Product Version: 10.6.3.537. Product Language: 1033. Manufacturer: Sophos Limited. Reconfiguration success or error status: 1603.
MSI (s) (48:CC) [15:01:17:046]: Deferring clean up of packages/files, if any exist
MSI (s) (48:CC) [15:01:17:046]: MainEngineThread is returning 1603
MSI (s) (48:70) [15:01:17:046]: No System Restore sequence number for this installation.
=== Logging stopped: 7/15/2016 15:01:17 ===
MSI (s) (48:70) [15:01:17:046]: User policy value 'DisableRollback' is 0
MSI (s) (48:70) [15:01:17:046]: Machine policy value 'DisableRollback' is 0
MSI (s) (48:70) [15:01:17:046]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (48:70) [15:01:17:046]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (48:70) [15:01:17:046]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (48:70) [15:01:17:046]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (48:70) [15:01:17:046]: Restoring environment variables
MSI (s) (48:70) [15:01:17:046]: Destroying RemoteAPI object.
MSI (s) (48:50) [15:01:17:046]: Custom Action Manager thread ending.
MSI (c) (B8:D0) [15:01:17:046]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B8:D0) [15:01:17:062]: MainEngineThread is returning 1603
=== Verbose logging stopped: 7/15/2016 15:01:17 ===
2016-07-15 15:01:17 ERROR: Installation failed
Checked the following:
community.sophos.com/.../295038
VersionNT = 601
ServicePackLevel = 1
Any suggestion is much appreciated.
This thread was automatically locked due to age.
