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Sophos Endpoint fails to install updates?

FabianT

Dear all

Unfortunately i am not a computer expert so some of the Post i read here were not really of great help for me even if the maybe answered my question already? 

I have the following question:

My windows Defender notified me that my virus software is out of date. Sophos itself notifies my that i AM PROTECTED???

I have the Sophos endpoint installed and the licence is from my University.

Zeit: 16.06.2016 10:20:50
Meldung: Installation von Sophos System Protection übersprungen
Modul: ALUpdate
Prozess-ID: 7576
Thread-ID: 7680

Zeit: 16.06.2016 10:20:50
Meldung: Installation von Sophos AutoUpdate übersprungen
Modul: ALUpdate
Prozess-ID: 7576
Thread-ID: 7680

Zeit: 16.06.2016 10:20:50
Meldung: Installation von Sophos Network Threat Protection übersprungen
Modul: ALUpdate
Prozess-ID: 7576
Thread-ID: 7680

Zeit: 16.06.2016 10:20:50
Meldung: Installation von SAVXP übersprungen
Modul: ALUpdate
Prozess-ID: 7576
Thread-ID: 7680

It skips the installation of the files it downloaded.

The last ide file in C:\Program Files (x86)\Sophos\Sophos Anti-Virus is also over a week old.

But i did not do anything to the Pc. I recently found out that some of the User $path variables were also gone?

I already deleted %tmp% files and did a restart. But this had no effect. there was no error Prompt whatsoever

I would be really nice if you could help me.



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  • 0

    Hello Fabian T,

    the Installation [...] übersprungen (installation of [...] skipped) is normal if there are no new files since the last download (Download von Produkt ... und Update des Caches abgeschlossen doesn't mean that there is anything new). If you click Produktinfo (Sophos GUI, on the left) and expand Antivirus und HIPS Software it should have 212 Erkennungsdateien and a Letztes Update date - this is the date of the last actual download. If this date is not recent it might be that the update location (university server? \\UNC or http://?) is "stale" i.e. it is not update for whatever reason. I this case you'd have to ask your university's IT.

    Christian

  • 0 in reply to QC

    Hi

    Ok... i informed our Admin and he is updating our Enterprise Console. What is strange tho is the fact that at least some installations of the Endpoint protection do update fine.

    I changed my primary and secondary path to the same value and switched of the manipulation protection but this doesn´t change anything for me?

  • 0 in reply to FabianT

    Hello Fabian T,

    to verify that the update location is live you'd need the password (which you likely don't have). But if the update log doesn't show a download (or installation) error there's neither a problem with the endpoint software nor with connectivity. You could check the detailed (ALUpdate) log in %ProgramData%\Sophos\AutoUpdate\Logs\ but this will probably tell you everything is ok. 
    It still seems to be a problem on the management server ...

    Christian

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  • 0 in reply to FabianT

    Hello Fabian T,

    to verify that the update location is live you'd need the password (which you likely don't have). But if the update log doesn't show a download (or installation) error there's neither a problem with the endpoint software nor with connectivity. You could check the detailed (ALUpdate) log in %ProgramData%\Sophos\AutoUpdate\Logs\ but this will probably tell you everything is ok. 
    It still seems to be a problem on the management server ...

    Christian

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