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Are OS X 10.6 and 10.7 supported or not?

AaronMelgares

Our recommended subscription started updating our Macs to version 9.4.3 this week (May 16 2016).  I'm seeing that our Macs running OS X versions 10.6 and 10.7 are being updated as well, but the Retired Platforms page lists these OS X versions as retired.  I was surprised that these Macs are installing the upgrade as I assumed the installer would do a check, and am concerned they may experience problems although I haven't received any incident reports yet.  I have these Macs in a separate group from the other Macs. Were we supposed to put them in a different subscription version other than recommended? Any official word on this?



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    Hello Aaron Melgares,

    [I'm not Sophos]
    official word
    is in the Retirement calendar for supported platforms and operating systems which lists versions up to OS X 10.7 as Retired. Any potential additional official word would likely be that there is no additional official word. [:)]

    Platform retirement does not mean that the next Sophos version will break things or refuse to be installed but it also does not mean that an upgrade would gracefully fail (i.e. leave the existing version Sophos on the endpoint in a working condition). - please note that while such a failure is not willingly hazarded there's no QA for Retired platforms. The endpoints will continue to work with previous working versions and stay protected (not necessarily optimally though) as long as the version receives detection updates. As the Advisory: Endpoint support for Mac OS X 10.6 and 10.7 will end October 31, 2015 states: While the product may continue to obtain updates for a short period time after October 31st, 2015, please be aware that these platforms will eventually stop receiving updates, and will show errors in SEC / Cloud shortly after we retire them. I see that Sophos 9.2.8 (the last version before retirement) is still available, there seems to be a significant additional reprieve for 10.6/10.7 if they still work with 9.4.3.

    Christian

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    Hello Aaron Melgares,

    [I'm not Sophos]
    official word
    is in the Retirement calendar for supported platforms and operating systems which lists versions up to OS X 10.7 as Retired. Any potential additional official word would likely be that there is no additional official word. [:)]

    Platform retirement does not mean that the next Sophos version will break things or refuse to be installed but it also does not mean that an upgrade would gracefully fail (i.e. leave the existing version Sophos on the endpoint in a working condition). - please note that while such a failure is not willingly hazarded there's no QA for Retired platforms. The endpoints will continue to work with previous working versions and stay protected (not necessarily optimally though) as long as the version receives detection updates. As the Advisory: Endpoint support for Mac OS X 10.6 and 10.7 will end October 31, 2015 states: While the product may continue to obtain updates for a short period time after October 31st, 2015, please be aware that these platforms will eventually stop receiving updates, and will show errors in SEC / Cloud shortly after we retire them. I see that Sophos 9.2.8 (the last version before retirement) is still available, there seems to be a significant additional reprieve for 10.6/10.7 if they still work with 9.4.3.

    Christian

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