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Failed update in Sophos Endpoint Security and Control

In the status box in the upper left-hand corner of the application, It reads "Updating: Failed". When I go to manually update the updating animation appears briefly, but then reads "Could not contact server". When I got to check the update log, there is nothing there. Running vers. 10.6 on Windows 2008 Server R2.

Thanks for your help in advance.

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0 QC over 8 years ago

Hello William Winford,

is this the same machine as the one with the On-Access Scanning: Disabled issue? This sound like the initial setup failed and AutoUpdate was not fully installed. The logs from the setup should be in the user's %temp% directory and possible in the system temp (\Windows\Temp).

Christian
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0 WilliamWinford over 8 years ago in reply to QC

Thanks for replying Christian,

Unfortunately these are separate problems on two different machines.
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0 QC over 8 years ago in reply to WilliamWinford

Hello William Winford,

I see ... well, checking the ES Setup log (in the user's %TEMP%) and the related MSIxxxxx.log nevertheless applies here. Don't expect much more information than some error code at a certain point of execution. Is the Sophos AutoUpdate service installed, if so is it started or does it fail to start?

Christian
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0 WilliamWinford over 8 years ago in reply to QC

Christian,

Sophos is now updating on both of our machines properly. Our system date and time was incorrect. We then restarted our service for Sophos.

Thanks
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