I am having an issue installing the Sophos Endpoint on a clients workstation. When I do so it returns in the Sophos Endpoint Bootstrap file opened when the installation fails with the following:
5/17/2016,9:56:40 AM,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
5/17/2016,9:56:40 AM,Information,Setup version 3.3.0.79,
5/17/2016,9:56:40 AM,Information,Command line: c:\users\Username\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20160427T224817Z,
5/17/2016,9:56:40 AM,Information,Process security set successfully,
5/17/2016,9:56:40 AM,Information,Setup program was run from C:\Users\username\AppData\Local\Temp\sophos_bootstrap,
5/17/2016,9:56:40 AM,Information,Checking system TMP paths.,
5/17/2016,9:56:40 AM,Information,Checking TMP...,
5/17/2016,9:56:40 AM,Information,Temp path for System found: 'C:\Windows\TEMP'.,
5/17/2016,9:56:40 AM,Information,Tamper protection not installed,
5/17/2016,9:56:40 AM,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
5/17/2016,9:56:40 AM,Information,Starting wizard to collect information from user...,
5/17/2016,9:56:42 AM,Information,Checking for internet connectivity...,
5/17/2016,9:56:45 AM,Success,Successfully connected to the URL http://dci.sophosupd.com/.,
5/17/2016,9:56:45 AM,Information,Checking for internet connectivity...,
5/17/2016,9:56:47 AM,Success,Successfully connected to the URL dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com/.../ep.,
5/17/2016,9:56:51 AM,Information,Starting the install sequence.,
5/17/2016,9:56:51 AM,Information,Checking for local third-party software...,
5/17/2016,9:56:51 AM,Information,Done.,
5/17/2016,9:56:51 AM,Information,Searching for third-party security software.,
5/17/2016,9:56:52 AM,Information,Return Code 10 from third-party security software removal tool.,
5/17/2016,9:56:52 AM,Information,No third-party security software found.,
5/17/2016,9:56:52 AM,Information,Installing MSI...,
5/17/2016,9:56:52 AM,Information,Copying ESCDP.dat...,
5/17/2016,9:56:52 AM,Information,SAV not present, skipping install.,
5/17/2016,9:56:52 AM,Information,Registering SAV with AutoUpdate...,
5/17/2016,9:56:52 AM,Information,Installing MCS...,
5/17/2016,9:56:52 AM,Information,Started installing C:\Users\username\AppData\Local\Temp\sophos_bootstrap\mcsep\Sophos Management Communications System.msi ...,
5/17/2016,9:56:53 AM,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: Sophos Management Communications System installation failed with error 0x643,
5/17/2016,9:56:57 AM,Information,Sending EBS feedback to Sophos...,
5/17/2016,9:56:57 AM,Information,Sending data back to Sophos...,
5/17/2016,9:57:00 AM,Success,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
5/17/2016,9:57:00 AM,Information,------------------ Found errors during installation: 134 ------------------,
5/17/2016,9:57:00 AM,Information,------------------ Installation program finishing with code 134 ------------------,
I also have access to the Sophos MCS Install Log.txt as well if needed for further troubleshooting.
Any help would be appreciated.
Thank You,
Jason
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