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Error Code 0x80070643 on version 10.6

Encountered this error suddenly with a "red cross" on the Sophos taskbar icon.

Time: 5/4/2016 17:26:58
Message: ERROR: Product installation failed: Sophos System Protection: 0x80070643
Module: ALUpdate
Process ID: 3596
Thread ID: 5100

Any idea how to resolve this?

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0 AzRoN over 8 years ago

I've seen this out in the field myself, in my case it was on mainly server class operating systems; Win 2008 thru Win 2012.

It can be one of two things.

Firstly, if another MSIExec process is running or more likely requires a post action from a previous msiexec process then we will halt.

But, more often than not it's a missing Windows Update that causes the issue.

https://technet.microsoft.com/en-us/library/security/ms15-074.aspx?f=255&MSPPError=-2147217396

If this hasn't been installed, or the rollup for it, investigate if you can.

==

When in doubt, Script it out.
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0 AzRoN over 8 years ago

I've seen this out in the field myself, in my case it was on mainly server class operating systems; Win 2008 thru Win 2012.

It can be one of two things.

Firstly, if another MSIExec process is running or more likely requires a post action from a previous msiexec process then we will halt.

But, more often than not it's a missing Windows Update that causes the issue.

https://technet.microsoft.com/en-us/library/security/ms15-074.aspx?f=255&MSPPError=-2147217396

If this hasn't been installed, or the rollup for it, investigate if you can.

==

When in doubt, Script it out.
Cancel
Vote Up 0 Vote Down

Cancel

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