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Sophos Update Manager - Software delivery failed

Hi,

My endpoints have not been updating correctly for the last couple of weeks.  In the Enterprise Console they show all show as "Not Since 19-12-2009 08:47:19"

If I look at the update manager screen it shows an error of Software Delivery Failed, if I force it to update it will go to "Downloading binaries" then back to "Software Delivery Failed"

If I look at the update manager details I see the following errors

Code            Description

80040401   Software Update Failed

80040408   Unable to write to distribution location \\server_name\SophosUpdate for software subscription "software for updating policy 'SD Policy'"

80040404   Threat detection data update failed

Running the following

Enterprise Console v4 on Win 2003 server

Clients running version 7 (and a couple on 9)

The upgrade to version 4 took place a few weeks earlier, and everything was okay

any ideas where I could start looking?

many thanks

:607


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  • I'd advise caution if you are using http for your update source.

    Recreating the folders or having Sophos Update Manager (SUM) do it for you means that any settings you have in the IIS such as directory browsing and MIME Types are lost; ensure you reapply them once SUM shows as being happy. That or delete the contents rather than the top level folders.

    :10513
Reply
  • I'd advise caution if you are using http for your update source.

    Recreating the folders or having Sophos Update Manager (SUM) do it for you means that any settings you have in the IIS such as directory browsing and MIME Types are lost; ensure you reapply them once SUM shows as being happy. That or delete the contents rather than the top level folders.

    :10513
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