Sophos Update Manager - Software delivery failed

Question

Hi,

My endpoints have not been updating correctly for the last couple of weeks. In the Enterprise Console they show all show as "Not Since 19-12-2009 08:47:19"

If I look at the update manager screen it shows an error of Software Delivery Failed, if I force it to update it will go to "Downloading binaries" then back to "Software Delivery Failed"

If I look at the update manager details I see the following errors

Code Description

80040401 Software Update Failed

80040408 Unable to write to distribution location \\server_name\SophosUpdate for software subscription "software for updating policy 'SD Policy'"

80040404 Threat detection data update failed

Running the following

Enterprise Console v4 on Win 2003 server

Clients running version 7 (and a couple on 9)

The upgrade to version 4 took place a few weeks earlier, and everything was okay

any ideas where I could start looking?

many thanks

This thread was automatically locked due to age.

jkeogh · Accepted Answer

right, got it sorted so this is for anyone else who happens to run into the same problem....

I renamed and recreated the CIDS and Warehouse folder in

C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager

re ran the updates and this downloaded new (and uncorrupted) updates

and all is well

QC · Answer

Hello toddh, "decoding" this particular file likely just means putting it in the correct partial path with the name DCManagement.dll . If you have not yet deleted it from the Warehouse you could check its MD5 (guess what it should be, ends with c3ad :smileywink:). This I'd assume that clearing the warehouse should suffice. Christian :52775