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Sophos Update Manager - Software delivery failed

Hi,

My endpoints have not been updating correctly for the last couple of weeks.  In the Enterprise Console they show all show as "Not Since 19-12-2009 08:47:19"

If I look at the update manager screen it shows an error of Software Delivery Failed, if I force it to update it will go to "Downloading binaries" then back to "Software Delivery Failed"

If I look at the update manager details I see the following errors

Code            Description

80040401   Software Update Failed

80040408   Unable to write to distribution location \\server_name\SophosUpdate for software subscription "software for updating policy 'SD Policy'"

80040404   Threat detection data update failed

Running the following

Enterprise Console v4 on Win 2003 server

Clients running version 7 (and a couple on 9)

The upgrade to version 4 took place a few weeks earlier, and everything was okay

any ideas where I could start looking?

many thanks

:607


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Parents
  • Hi, Thanks for the reply. The actual error i am getting is 'Threat Detection update failed'. I have been browsing the articles, and yes my problem is related to the problems listed there, but nothing to help me with the problem of having no folders under the C:\Program files\Sophos root.... Assistance would be appreciated. Regards, Kev B
    :2682
Reply
  • Hi, Thanks for the reply. The actual error i am getting is 'Threat Detection update failed'. I have been browsing the articles, and yes my problem is related to the problems listed there, but nothing to help me with the problem of having no folders under the C:\Program files\Sophos root.... Assistance would be appreciated. Regards, Kev B
    :2682
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