On some mac clients we get several times a day a malware message. In the cloud we get the message "Malware not cleaned up: 'DocDl-BBS' at '/'".
But when i open the quarantine manager on the client, there is no malware. When i scan (full) the client, it finds nothing. And when i browse the filesystem, i can't find the suspicious files on '/'.
The malware 'DocDl-BBS' is only affected by windows, but we have mac clients. It's possible that the malware is in a deleted mail message, but why does sophos find the malware on '/' and not in '/Users/user/Library/Mail/V2/IMAP-mailbox/...'? We deleted all "deleted" and "send" mail.
How can we solve these messages?
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