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Problematic issue with Safeguard 5.61

Hey guys,

I'm having a frustrating issue with recovering a laptop from encryption. I'm following the steps covered here https://www.sophos.com/en-us/support/knowledgebase/118497.aspx but when I go to right click on the affected client to do encryption recovery the option is not available as, I have set up a new laptop with the same name and installed Sophos anti-virus etc. Is there anyway to get round this or have I shot myself in the foot ?

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0 FormerMember over 8 years ago

Hi SLHICT,

This section is primarily for the products SafeGuard Enterprise/Easy, for Encryption via the Enterprise Console and the recovery options please post this in the section for Endpoint Security and Control: community.sophos.com/.../.

All the best in finding a solution.
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0 PaulD over 8 years ago

Hi SLHICT,

Please confirm that the devices are running 9.2.
Apple has released an update to 9.2.1 very recently that addresses this particular issue, and updating your iOS version to 9.2.1 should resolve your issue.

You can find more information in our knowledgebase article here: community.sophos.com/.../123394

Thanks.

PaulD
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0 SLHICT over 8 years ago in reply to PaulD

Hi Paul,

Sorry about the delay, I wasn't talking about iPhones . It's a laptop I'm having the issue with.
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0 FormerMember over 8 years ago

Hello SLHICT,

You should be able to grab the recovery key from the database, there are some instructions here:
www.sophos.com/.../119902.aspx
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