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Sophos update error version 10.3

LeonPienaar

Sophos update errors 

Hello i have error updating. Keep getting cannot find server. We checked added the proxy for our company. User names triple checked. Software version is 10.3 latest one that was send to me via email.

Error log that i got was
Trace(2015-Dec-20 14:08:40): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2015-Dec-20 14:08:40): Process security set successfully
Trace(2015-Dec-20 14:08:40): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
Trace(2015-Dec-20 14:08:40): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
Trace(2015-Dec-20 14:08:40): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
Trace(2015-Dec-20 14:08:40): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2015-Dec-20 14:08:40): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2015-Dec-20 14:08:40): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2015-Dec-20 14:08:40): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2015-Dec-20 14:08:40): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2015-Dec-20 14:08:40): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2015-Dec-20 14:08:40): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2015-Dec-20 14:08:40): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2015-Dec-20 14:08:40): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2015-Dec-20 14:08:40): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2015-Dec-20 14:08:40): Computer is a not possible cluster
Trace(2015-Dec-20 14:08:40): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2015-Dec-20 14:08:40): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2015-Dec-20 14:08:40): Considering subscribed products.
Trace(2015-Dec-20 14:08:40): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2015-Dec-20 14:08:40): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2015-Dec-20 14:08:40): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Any help would be greatly appreciated.
I check the other posts on this site with same error none of them had info how to fix it.
Thank you



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