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Tamper Protection greyed out

AMS_User

Hi All,

We are in the process of rolling out Sophos Antivirus in our company.

One of our users is complaining he can no longer connect USB devices like iPhones and Cameras.

We've just installed Sophos on his PC and Device Control is not enabled.

To confirm it was Sophos I wanted to disable it.  However the Authenticate User option is disabled!

How do I disable Sophos on an end-users PC.

Many thanks

:47938


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  • 0

    Hello AMS_User,

    MTP devices and Sophos is designed to stop them

    only if you have requested this with a Device Control policy. The screenshot you've posted suggests you haven't and as Device Control isn't shown at all I assume you have not touched the Default policy and the corresponding service wasn't started. But anyway, I see you've found the reason. Thanks for sharing it.

    Christian

    :48302
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  • 0

    Hello AMS_User,

    MTP devices and Sophos is designed to stop them

    only if you have requested this with a Device Control policy. The screenshot you've posted suggests you haven't and as Device Control isn't shown at all I assume you have not touched the Default policy and the corresponding service wasn't started. But anyway, I see you've found the reason. Thanks for sharing it.

    Christian

    :48302
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