Tamper Protection greyed out

Question

Hi All,

We are in the process of rolling out Sophos Antivirus in our company.

One of our users is complaining he can no longer connect USB devices like iPhones and Cameras.

We've just installed Sophos on his PC and Device Control is not enabled.

To confirm it was Sophos I wanted to disable it. However the Authenticate User option is disabled!

How do I disable Sophos on an end-users PC.

Many thanks

This thread was automatically locked due to age.

albertotroisi · Answer

Hi all, 
 this is an old post but maybe this info would be useful for someone else: to enable the "authenticate user" to manage tamper protection on a user's machine you should add the user inside the local SophosAdministrator Group. 
 
 cheers, 
 alberto.