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Tamper Protection greyed out

AMS_User

Hi All,

We are in the process of rolling out Sophos Antivirus in our company.

One of our users is complaining he can no longer connect USB devices like iPhones and Cameras.

We've just installed Sophos on his PC and Device Control is not enabled.

To confirm it was Sophos I wanted to disable it.  However the Authenticate User option is disabled!

How do I disable Sophos on an end-users PC.

Many thanks

:47938


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    From my understanding, the Tamper protection is there to prevent local administrators to change settings in Sophos. So, for instance, if you want to uninstall it manually from the PC, you need to put in first the Tamper Protection password before you can uninstall it.

    You don't need the Tamper Protection for anything more, if you are managing Sophos via the Enterprise Console.

    Temporarily de-activating Sophos is not as easy as in Avast or Kaspersky, where you can simply de-activate it for some time. I know of only two ways of doing it:

    • You have local administrator permissions on the PC and you stop the Sophos Services (easiest and quickest way)
    • You create a Sophos Policy that disables the AV and you move the machine in the Sophos Enterprise Console into that group. However this takes more time, as policies need to be downloaded and applied. Once you want to turn the AV back on, you have to move the computer back again.
    :48250
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  • 0

    From my understanding, the Tamper protection is there to prevent local administrators to change settings in Sophos. So, for instance, if you want to uninstall it manually from the PC, you need to put in first the Tamper Protection password before you can uninstall it.

    You don't need the Tamper Protection for anything more, if you are managing Sophos via the Enterprise Console.

    Temporarily de-activating Sophos is not as easy as in Avast or Kaspersky, where you can simply de-activate it for some time. I know of only two ways of doing it:

    • You have local administrator permissions on the PC and you stop the Sophos Services (easiest and quickest way)
    • You create a Sophos Policy that disables the AV and you move the machine in the Sophos Enterprise Console into that group. However this takes more time, as policies need to be downloaded and applied. Once you want to turn the AV back on, you have to move the computer back again.
    :48250
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