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Tamper Protection greyed out

AMS_User

Hi All,

We are in the process of rolling out Sophos Antivirus in our company.

One of our users is complaining he can no longer connect USB devices like iPhones and Cameras.

We've just installed Sophos on his PC and Device Control is not enabled.

To confirm it was Sophos I wanted to disable it.  However the Authenticate User option is disabled!

How do I disable Sophos on an end-users PC.

Many thanks

:47938


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    Thanks for the quick reply.  I raised another post for the USB issue.  This one is mainly for disablling Sophos.

    We are not running device control, so I dont think it can be that (see attached).

    I am running the same policy as the PC I want to disable tamper control on and I can access it.  So I guess the end user needs to be in the SophosAdministrators group to access it.  Is this what Sophos recommend?

    I guess my question is - how do admins disable Sophos on users PC's for debugging etc?

    :47946
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  • 0

    Thanks for the quick reply.  I raised another post for the USB issue.  This one is mainly for disablling Sophos.

    We are not running device control, so I dont think it can be that (see attached).

    I am running the same policy as the PC I want to disable tamper control on and I can access it.  So I guess the end user needs to be in the SophosAdministrators group to access it.  Is this what Sophos recommend?

    I guess my question is - how do admins disable Sophos on users PC's for debugging etc?

    :47946
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