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Tamper Protection greyed out

AMS_User

Hi All,

We are in the process of rolling out Sophos Antivirus in our company.

One of our users is complaining he can no longer connect USB devices like iPhones and Cameras.

We've just installed Sophos on his PC and Device Control is not enabled.

To confirm it was Sophos I wanted to disable it.  However the Authenticate User option is disabled!

How do I disable Sophos on an end-users PC.

Many thanks

:47938


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  • 0
    Hello AMS_User,

    if you haven't set a Device Control policy it should be disabled. Normally at least "something" is logged when Sophos (deliberately) interferes - either locally or in SEC.
    Authenticate User is ony available if Tamper Protection is enabled and active for this user. If all TP links are greyed (and other configuration options as well) then the user running the GUI does not belong to the SophosAdministrator group and thus has only limited rights.

    Christian
    :47944
Reply
  • 0
    Hello AMS_User,

    if you haven't set a Device Control policy it should be disabled. Normally at least "something" is logged when Sophos (deliberately) interferes - either locally or in SEC.
    Authenticate User is ony available if Tamper Protection is enabled and active for this user. If all TP links are greyed (and other configuration options as well) then the user running the GUI does not belong to the SophosAdministrator group and thus has only limited rights.

    Christian
    :47944
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