Could Not Contact Server Problem

Question

Hi,

I hope someone can help here. I am having a problem with updates, and I am running out of ideas.

I have had to revert one of my machines to a backup about a month old. Everything else seems to be fine, but I cannot get Sophos updating to work.

I have several machines on the same network, all of which update directly from Sophos using the same credentials. The other machines are updating fine, so it's not a problem with my network or credentials. I have also confirmed that I can ping from the affected machine to addresses like dci.sophosupd.com without problems.

I did a re-install of Endpoint 10.0.3 which worked without problems (although I had to reboot and retry to get firewall to update cleanly). This hasn't solved the problem. I have also run an up to date Windows Defender scan to see if there's any obvious malware problem but it's clean.

I have attached the log of the latest attempt, to see if anyone can help.

Thanks

Andrew

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andrewj · Accepted Answer

Hi,

@QC is right - this is a local install using the default online update source. I think he's also correct about the cause.

I did a complete uninstall as per @rsenio's suggestion, and then re-installed. It took several reboots to get everything working, but it's now updating with no problems. It may be worth noting this solution against the key indicators from my log

Thanks for your help.

Andrew