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Could Not Contact Server Problem

andrewj

Hi,

I hope someone can help here. I am having a problem with updates, and I am running out of ideas.

I have had to revert one of my machines to a backup about a month old. Everything else seems to be fine, but I cannot get Sophos updating to work.

I have several machines on the same network, all of which update directly from Sophos using the same credentials. The other machines are updating fine, so it's not a problem with my network or credentials. I have also confirmed that I can ping from the affected machine to addresses like dci.sophosupd.com without problems. 

I did a re-install of Endpoint 10.0.3 which worked without problems (although I had to reboot and retry to get firewall to update cleanly). This hasn't solved the problem. I have also run an up to date Windows Defender scan to see if there's any obvious malware problem but it's clean.

I have attached the log of the latest attempt, to see if anyone can help.

Thanks

Andrew

:57254


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  • 0

    Hi,

    The first KB article is not relevant, as I am just using the deafult settings and policy to download direct from Sophos.

    I don't think it's the firewall, as the only firewall on the system is Sophos itself, which has built-in rules for updating the AV. I did review that KB article earlier.

    Also I have restored the whole system disk from the backup, and Sophos had successfully updated itself just before the backup, and the restore should have restored the same working settings.

    It is possible that some other software on the system is causing a problem, or a physical issue, but I really need some help on how to check that. Is there a way to check the actual connection to the download sources?

    Any other ideas?

    Thanks

    Andrew

    :57264
Reply
  • 0

    Hi,

    The first KB article is not relevant, as I am just using the deafult settings and policy to download direct from Sophos.

    I don't think it's the firewall, as the only firewall on the system is Sophos itself, which has built-in rules for updating the AV. I did review that KB article earlier.

    Also I have restored the whole system disk from the backup, and Sophos had successfully updated itself just before the backup, and the restore should have restored the same working settings.

    It is possible that some other software on the system is causing a problem, or a physical issue, but I really need some help on how to check that. Is there a way to check the actual connection to the download sources?

    Any other ideas?

    Thanks

    Andrew

    :57264
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