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Runtime error pushing Sophos to workstation from Enterprise Console

rmic

Hi, I have a problem installing Sophos to Workstation that I cannot understand.

I'm using Enterprise Console 5.1 and want to use "Protect Computers" to install the Workstation.

When I run that I get the error in Enterprise Console: 00000062 Runtime Error

On the Workstation I see the logs avremove.log without error and Sophos ES Setup with the error:

ERROR,An unexpected error occurred, no translation available: Unexpected product state 2 for product with code  {15C418EB-7675-42be-B2B3-281952DA014D},

Anybody familiar with this message?

:26703


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  • 0

    Hi QC,

    This is all there is (every new install overwrites the log again it seems?):

    6-7-2012,8:55:12,Information,Verified that contents of CID C:\WINDOWS\TEMP\sophosa match the manifest file,
    6-7-2012,8:55:12,Information,Searching for third-party security software.,
    6-7-2012,8:55:13,Information,Return Code 10 from third-party security software removal tool.,
    6-7-2012,8:55:13,Information,Removal Tool Completed: No third-party security software found.,
    6-7-2012,8:55:13,Information,Requesting Windows Installer 2.0.0.0,
    6-7-2012,8:55:13,Information,Successfully loaded Microsoft Software Installer library.,
    6-7-2012,8:55:13,ERROR,An unexpected error occurred, no translation available: Unexpected product state 2 for product with code {15C418EB-7675-42be-B2B3-281952DA014D},


    :26711
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  • 0

    Hi QC,

    This is all there is (every new install overwrites the log again it seems?):

    6-7-2012,8:55:12,Information,Verified that contents of CID C:\WINDOWS\TEMP\sophosa match the manifest file,
    6-7-2012,8:55:12,Information,Searching for third-party security software.,
    6-7-2012,8:55:13,Information,Return Code 10 from third-party security software removal tool.,
    6-7-2012,8:55:13,Information,Removal Tool Completed: No third-party security software found.,
    6-7-2012,8:55:13,Information,Requesting Windows Installer 2.0.0.0,
    6-7-2012,8:55:13,Information,Successfully loaded Microsoft Software Installer library.,
    6-7-2012,8:55:13,ERROR,An unexpected error occurred, no translation available: Unexpected product state 2 for product with code {15C418EB-7675-42be-B2B3-281952DA014D},


    :26711
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