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update error (s)

novw

since a couple of days:

Time: 24-5-2014 10:18:21
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:20
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:20
Message: Downloading phase completed
Module: ALUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:19
Message: ERROR:   Download of SAVXP failed from server http://es-web-2.sophos.com/update/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:19
Message: Downloading product SAVXP from server http://es-web-2.sophos.com/update/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:17
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:17
Message: Downloading product Sophos AutoUpdate from server **********.nl/sophos/savscfxp/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:16
Message: ERROR:   Download of SAVXP failed from server **********.nl/sophos/savscfxp/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:17:30
Message: Downloading product SAVXP from server **********.nl/sophos/savscfxp/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:17:30
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 2624
Thread ID: 176

Is this bad news? Or a temporary hickup?

:50214


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    Hello novw,

    sorry for the delay.

    Can't say what's causing the unknown error when updating from the .nl server - guess this can't easily be resolved in this forum. You should turn to the administrators there for help. Somehow the failed update (upgrade?) seems to cause updates from Sophos to fail as well.

    There's one thing you could try on your own - delete the contents of \ProgramData\Sophos\AutoUpdate\Cache\. this should do no harm. I don't think it will resolve the problem, but who knows.

    Christian

    :50254
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  • 0

    Hello novw,

    sorry for the delay.

    Can't say what's causing the unknown error when updating from the .nl server - guess this can't easily be resolved in this forum. You should turn to the administrators there for help. Somehow the failed update (upgrade?) seems to cause updates from Sophos to fail as well.

    There's one thing you could try on your own - delete the contents of \ProgramData\Sophos\AutoUpdate\Cache\. this should do no harm. I don't think it will resolve the problem, but who knows.

    Christian

    :50254
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