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update error (s)

since a couple of days:

Time: 24-5-2014 10:18:21
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:20
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:20
Message: Downloading phase completed
Module: ALUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:19
Message: ERROR:   Download of SAVXP failed from server http://es-web-2.sophos.com/update/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:19
Message: Downloading product SAVXP from server http://es-web-2.sophos.com/update/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:17
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:17
Message: Downloading product Sophos AutoUpdate from server **********.nl/sophos/savscfxp/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:16
Message: ERROR:   Download of SAVXP failed from server **********.nl/sophos/savscfxp/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:17:30
Message: Downloading product SAVXP from server **********.nl/sophos/savscfxp/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:17:30
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 2624
Thread ID: 176

Is this bad news? Or a temporary hickup?

This thread was automatically locked due to age.

Parents

0 novw over 9 years ago

Trace(2014-May-26 12:14:21): ALUpdate started: -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2014-May-26 12:14:21): Process security set successfully
Trace(2014-May-26 12:14:21): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
Trace(2014-May-26 12:14:21): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
Trace(2014-May-26 12:14:21): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
Trace(2014-May-26 12:14:21): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2014-May-26 12:14:21): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2014-May-26 12:14:21): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2014-May-26 12:14:21): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2014-May-26 12:14:21): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2014-May-26 12:14:21): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2014-May-26 12:14:21): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2014-May-26 12:14:21): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2014-May-26 12:14:21): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2014-May-26 12:14:21): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2014-May-26 12:14:21): Computer is a not possible cluster
Trace(2014-May-26 12:14:21): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2014-May-26 12:14:21): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2014-May-26 12:14:21): Considering subscribed products.
Trace(2014-May-26 12:14:21): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2014-May-26 12:14:21): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2014-May-26 12:14:21): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2014-May-26 12:14:21): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2014-May-26 12:14:21): IPCSender::ProcessSend started
Trace(2014-May-26 12:14:21): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2014-May-26 12:14:21): RMSMessageHandler: ALUpdateStart
Trace(2014-May-26 12:14:21): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2014-May-26 12:14:21): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2014-May-26 12:14:21): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2014-May-26 12:14:21): ALUpdate(AutoUpdate.Started): 
Trace(2014-May-26 12:14:21): UpdateCoordinator::UpdateNow: Entering
Trace(2014-May-26 12:14:21): PopulateCache: Entering
Trace(2014-May-26 12:14:21): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2014-May-26 12:14:21): ProductFactory::Create: SAU Product
Trace(2014-May-26 12:14:21): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2014-May-26 12:14:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2014-May-26 12:14:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2014-May-26 12:14:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2014-May-26 12:14:21): Calling package_source_init
Trace(2014-May-26 12:14:21): TrySyncProduct, Calling BeginSync
Trace(2014-May-26 12:14:21): Custom certificate already present.
Trace(2014-May-26 12:14:21): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2014-May-26 12:14:21): Remote connection over HTTP.
Trace(2014-May-26 12:14:21): Read file master.upd (Remote).
Trace(2014-May-26 12:14:21): Synchronised file root.upd (Local).
Trace(2014-May-26 12:14:21): Synchronised file escdp.dat (Local).
Trace(2014-May-26 12:14:21): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2014-May-26 12:14:21): Synchronised file ProductID.dat (Local).
Trace(2014-May-26 12:14:21): ParseCustomerIDFile: completed: 0
Trace(2014-May-26 12:14:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2014-May-26 12:14:21): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2014-May-26 12:14:21): CIDUpdate(SyncProduct.Start): SAVXP, ***.nl/sophos/savscfxp/
Trace(2014-May-26 12:14:21): CIDUpdateLocation::Sync - Updating from http CID: ***.nl/sophos/savscfxp/savxp
Trace(2014-May-26 12:14:21): CIDSync(CidSyncMessage): 

<snip>

Trace(2014-May-26 12:14:43): CIDSync(CidSyncMessage): savsync.upd
Trace(2014-May-26 12:14:43): CIDSync(CidSyncMessage): vdlsync.upd
Trace(2014-May-26 12:14:43): CIDSync(CidSyncMessage): ClassFilterDrivers\w2k_i386\sdcfilter.sys
Trace(2014-May-26 12:14:43): CIDSync(CidSyncMessage): java-tm.ide

jkes...big post... bigbig big post. So big I can't even post loigs from 2014-May-26. With one single start of Sophos. What parts would you be interested in mostly? I pasted all of the starting and the last bit of the end of the log. Nowhere is "failed" "error" or simular.

Sophos version is 10.3 and I am running W7 home edition. By the way, whenever I right click the sophos icon in the toolbar, windows system requests me if I am sure I want to allow sophos anti-virus to make changes to my harddisc. Thats pretty annoying (ofcourse (!) I'll allow), but probarbly not a part of the problem?

PS: Please talk baby to me... I am only an amateur ;)

Reply

0 novw over 9 years ago

Trace(2014-May-26 12:14:21): ALUpdate started: -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2014-May-26 12:14:21): Process security set successfully
Trace(2014-May-26 12:14:21): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
Trace(2014-May-26 12:14:21): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
Trace(2014-May-26 12:14:21): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
Trace(2014-May-26 12:14:21): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2014-May-26 12:14:21): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2014-May-26 12:14:21): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2014-May-26 12:14:21): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2014-May-26 12:14:21): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2014-May-26 12:14:21): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2014-May-26 12:14:21): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2014-May-26 12:14:21): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2014-May-26 12:14:21): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2014-May-26 12:14:21): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2014-May-26 12:14:21): Computer is a not possible cluster
Trace(2014-May-26 12:14:21): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2014-May-26 12:14:21): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2014-May-26 12:14:21): Considering subscribed products.
Trace(2014-May-26 12:14:21): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2014-May-26 12:14:21): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2014-May-26 12:14:21): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2014-May-26 12:14:21): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2014-May-26 12:14:21): IPCSender::ProcessSend started
Trace(2014-May-26 12:14:21): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2014-May-26 12:14:21): RMSMessageHandler: ALUpdateStart
Trace(2014-May-26 12:14:21): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2014-May-26 12:14:21): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2014-May-26 12:14:21): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2014-May-26 12:14:21): ALUpdate(AutoUpdate.Started): 
Trace(2014-May-26 12:14:21): UpdateCoordinator::UpdateNow: Entering
Trace(2014-May-26 12:14:21): PopulateCache: Entering
Trace(2014-May-26 12:14:21): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2014-May-26 12:14:21): ProductFactory::Create: SAU Product
Trace(2014-May-26 12:14:21): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2014-May-26 12:14:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2014-May-26 12:14:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2014-May-26 12:14:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2014-May-26 12:14:21): Calling package_source_init
Trace(2014-May-26 12:14:21): TrySyncProduct, Calling BeginSync
Trace(2014-May-26 12:14:21): Custom certificate already present.
Trace(2014-May-26 12:14:21): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2014-May-26 12:14:21): Remote connection over HTTP.
Trace(2014-May-26 12:14:21): Read file master.upd (Remote).
Trace(2014-May-26 12:14:21): Synchronised file root.upd (Local).
Trace(2014-May-26 12:14:21): Synchronised file escdp.dat (Local).
Trace(2014-May-26 12:14:21): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2014-May-26 12:14:21): Synchronised file ProductID.dat (Local).
Trace(2014-May-26 12:14:21): ParseCustomerIDFile: completed: 0
Trace(2014-May-26 12:14:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2014-May-26 12:14:21): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2014-May-26 12:14:21): CIDUpdate(SyncProduct.Start): SAVXP, ***.nl/sophos/savscfxp/
Trace(2014-May-26 12:14:21): CIDUpdateLocation::Sync - Updating from http CID: ***.nl/sophos/savscfxp/savxp
Trace(2014-May-26 12:14:21): CIDSync(CidSyncMessage): 

<snip>

Trace(2014-May-26 12:14:43): CIDSync(CidSyncMessage): savsync.upd
Trace(2014-May-26 12:14:43): CIDSync(CidSyncMessage): vdlsync.upd
Trace(2014-May-26 12:14:43): CIDSync(CidSyncMessage): ClassFilterDrivers\w2k_i386\sdcfilter.sys
Trace(2014-May-26 12:14:43): CIDSync(CidSyncMessage): java-tm.ide

PS: Please talk baby to me... I am only an amateur ;)

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