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update error (s)

novw

since a couple of days:

Time: 24-5-2014 10:18:21
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:20
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:20
Message: Downloading phase completed
Module: ALUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:19
Message: ERROR:   Download of SAVXP failed from server http://es-web-2.sophos.com/update/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:19
Message: Downloading product SAVXP from server http://es-web-2.sophos.com/update/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:17
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:17
Message: Downloading product Sophos AutoUpdate from server **********.nl/sophos/savscfxp/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:18:16
Message: ERROR:   Download of SAVXP failed from server **********.nl/sophos/savscfxp/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:17:30
Message: Downloading product SAVXP from server **********.nl/sophos/savscfxp/
Module: CIDUpdate
Process ID: 2624
Thread ID: 176

Time: 24-5-2014 10:17:30
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 2624
Thread ID: 176

Is this bad news? Or a temporary hickup?

:50214


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    Hello novw,

    what I deduce from the log:

    • the endpoint is unmanaged (there's no mention of RMSNT) with the Primary update location set to a company web server and Secondary set to Sophos
    • your Primary CID is fine (AutoUpdate is current)
    • downloading of SAVXP fails from both the Primary and Secondary

    I don't think it's temporary, OTOH it's likely not permanent (bad pun :smileytongue:). The ALUpdate log (in %ProgramData%\Sophos\AutoUpdate\Logs) should have details on the error (which seems to happen shortly after the start of the download) -it should not be too hard to find the relevant lines. Please post a snippet here. BTW: Which SAV version?

    Christian

    :50218
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  • 0

    Hello novw,

    what I deduce from the log:

    • the endpoint is unmanaged (there's no mention of RMSNT) with the Primary update location set to a company web server and Secondary set to Sophos
    • your Primary CID is fine (AutoUpdate is current)
    • downloading of SAVXP fails from both the Primary and Secondary

    I don't think it's temporary, OTOH it's likely not permanent (bad pun :smileytongue:). The ALUpdate log (in %ProgramData%\Sophos\AutoUpdate\Logs) should have details on the error (which seems to happen shortly after the start of the download) -it should not be too hard to find the relevant lines. Please post a snippet here. BTW: Which SAV version?

    Christian

    :50218
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