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Are you satisfied with Sophos Support?

FK

Hi all,

 I would like to know your opinion about Sophos Telefon/ Email Support in general.

Let us be honest and consider the time prior to SHH/Updater-B Fiasco

It has been almost over two years and I have experienced several issues and discrepencies repeatedly.

These include:

Not responding to Emails (Over months :)), you have to keep on sending reminders

Forget to forward Email or files to third level support

Many Cases open over 6 Months

Last not least how is your experience with Support when it specially comes to NAC.

I thank you for any feedbacks and participation.

Kind Regards

FK

:34207



[locked by: SupportFlo at 3:10 PM (GMT -7) on 28 Aug 2018]
[unlocked by: SupportFlo at 3:46 PM (GMT -7) on 28 Aug 2018]
[locked by: SupportFlo at 3:49 PM (GMT -7) on 28 Aug 2018]
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    Sophos Support is non existant. I hoped on to there chat because I am hard of hearing, and was told chat is sales only and to go to this link which is the page you get when you click support from there home page. Sophos talk is not really talk at all its a fourm, and I was hoping to actully talk to somone. So if your deaf, you dont have support. The agent did state there is no chat technical support. but he did give me a telephone number. so I got someone to call the number, the phone menu stated if you do not know your licensing info to press 6, we did, got to the front desk and explained I was using UTM 9 Home edition, so no licence. got transferred to technical support and was asked for my license which I explained I could not provide. and was told because I did not purchase a sophos product I am not entitled to support. and there there is no one who will support me.

    So all and all, Sophos support goes way way way down there with quall com and asus. It is utterly tragic.

    :47179
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  • 0

    Sophos Support is non existant. I hoped on to there chat because I am hard of hearing, and was told chat is sales only and to go to this link which is the page you get when you click support from there home page. Sophos talk is not really talk at all its a fourm, and I was hoping to actully talk to somone. So if your deaf, you dont have support. The agent did state there is no chat technical support. but he did give me a telephone number. so I got someone to call the number, the phone menu stated if you do not know your licensing info to press 6, we did, got to the front desk and explained I was using UTM 9 Home edition, so no licence. got transferred to technical support and was asked for my license which I explained I could not provide. and was told because I did not purchase a sophos product I am not entitled to support. and there there is no one who will support me.

    So all and all, Sophos support goes way way way down there with quall com and asus. It is utterly tragic.

    :47179
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