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Are you satisfied with Sophos Support?

FK

Hi all,

 I would like to know your opinion about Sophos Telefon/ Email Support in general.

Let us be honest and consider the time prior to SHH/Updater-B Fiasco

It has been almost over two years and I have experienced several issues and discrepencies repeatedly.

These include:

Not responding to Emails (Over months :)), you have to keep on sending reminders

Forget to forward Email or files to third level support

Many Cases open over 6 Months

Last not least how is your experience with Support when it specially comes to NAC.

I thank you for any feedbacks and participation.

Kind Regards

FK

:34207



[locked by: SupportFlo at 3:10 PM (GMT -7) on 28 Aug 2018]
[unlocked by: SupportFlo at 3:46 PM (GMT -7) on 28 Aug 2018]
[locked by: SupportFlo at 3:49 PM (GMT -7) on 28 Aug 2018]
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    In all honesty im quite happy with the sophos AV support (we didnt really get hit by the recent false positive). 

    But the encryption support is a joke, ive got a call open since this feb that still hasnt been sorted!!!! 

    :34689
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  • 0

    In all honesty im quite happy with the sophos AV support (we didnt really get hit by the recent false positive). 

    But the encryption support is a joke, ive got a call open since this feb that still hasnt been sorted!!!! 

    :34689
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