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Are you satisfied with Sophos Support?

FK

Hi all,

 I would like to know your opinion about Sophos Telefon/ Email Support in general.

Let us be honest and consider the time prior to SHH/Updater-B Fiasco

It has been almost over two years and I have experienced several issues and discrepencies repeatedly.

These include:

Not responding to Emails (Over months :)), you have to keep on sending reminders

Forget to forward Email or files to third level support

Many Cases open over 6 Months

Last not least how is your experience with Support when it specially comes to NAC.

I thank you for any feedbacks and participation.

Kind Regards

FK

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[locked by: SupportFlo at 3:10 PM (GMT -7) on 28 Aug 2018]
[unlocked by: SupportFlo at 3:46 PM (GMT -7) on 28 Aug 2018]
[locked by: SupportFlo at 3:49 PM (GMT -7) on 28 Aug 2018]
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    So far i've had really good luck with Sophos support.  Each time i've called or emailed i've spoken with someone directly and my issues have been resolved.  No one has ever been disrespectful.  (we used to be solely symantec shop.  I was laughed at one night by a symantec support engineer and talked to like i was stupid.)  

    That being said, when we purchased the product we were under the impression that we'd be able to remote filter laptops that were not on our domain.  Unfortunately we cant and I would give anything to have this option to be available.  Still, we're happy so far. 

    :34521
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  • 0

    So far i've had really good luck with Sophos support.  Each time i've called or emailed i've spoken with someone directly and my issues have been resolved.  No one has ever been disrespectful.  (we used to be solely symantec shop.  I was laughed at one night by a symantec support engineer and talked to like i was stupid.)  

    That being said, when we purchased the product we were under the impression that we'd be able to remote filter laptops that were not on our domain.  Unfortunately we cant and I would give anything to have this option to be available.  Still, we're happy so far. 

    :34521
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