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Are you satisfied with Sophos Support?

FK over 12 years ago

Hi all,

I would like to know your opinion about Sophos Telefon/ Email Support in general.

Let us be honest and consider the time prior to SHH/Updater-B Fiasco

It has been almost over two years and I have experienced several issues and discrepencies repeatedly.

These include:

Not responding to Emails (Over months :)), you have to keep on sending reminders

Forget to forward Email or files to third level support

Many Cases open over 6 Months

Last not least how is your experience with Support when it specially comes to NAC.

I thank you for any feedbacks and participation.

Kind Regards

[locked by: SupportFlo at 3:10 PM (GMT -7) on 28 Aug 2018]
[unlocked by: SupportFlo at 3:46 PM (GMT -7) on 28 Aug 2018]
[locked by: SupportFlo at 3:49 PM (GMT -7) on 28 Aug 2018]

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0 QC over 12 years ago

Hello sacog,
this is definitely not the normal level of support. OTOH this is, if I understand correctly, pre-sales. If a reseller is involved they should be the primary address for any questions. Otherwise I'd contact sales@sophos.com (or nasales@sophos.com in North America).
Christian
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0 QC over 12 years ago

Hello sacog,
this is definitely not the normal level of support. OTOH this is, if I understand correctly, pre-sales. If a reseller is involved they should be the primary address for any questions. Otherwise I'd contact sales@sophos.com (or nasales@sophos.com in North America).
Christian
:34375
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