Hi we were running Enterprise Console ver 5.0. 2 days back server crashed. We had backup of cert key and DB and restored in a new server.,
Till now we noticed all the SUM giving error like THREAT DETECTION DATA UPDATE FAILED or SOFTWARE DELIVERY FAILED.
We found the error below in the SUM (remote SUM).
2013-03-20 11:12:28 : Sync failure: Cannot create stream http://10.11.1.42:8085//Warehouse/df7d02214d4d6d3ee2abaa921ee938c5x000.dat
2013-03-20 11:12:28 : EventLog: 3758112769 1 Inserts:> "2DE69C24-D975-47b2-8D2F-6BEA861A9C75" "Cannot create stream http://10.11.1.42:8085//Warehouse/df7d02214d4d6d3ee2abaa921ee938c5x000.dat" "RECOMMENDED" "http://10.11.1.42:8085//Warehouse"
2013-03-20 11:12:28 : Cmd-ALL << [E4001][2DE69C24-D975-47b2-8D2F-6BEA861A9C75][Cannot create stream 10.11.1.42/.../df7d02214d4d6d3ee2abaa921ee938c5x000.dat][RECOMMENDED][http://10.11.1.42:8085//Warehouse] Synchronise operation failed when synchronising payload '2DE69C24-D975-47b2-8D2F-6BEA861A9C75'. Details: Cannot create stream http://10.11.1.42:8085//Warehouse/df7d02214d4d6d3ee2abaa921ee938c5x000.dat
2013-03-20 11:12:28 : EventLog: 3758112827 1 Inserts:> "F26F7EC0-1302-4DA7-8B6B-A5383051D41A" "Not attempted." "RECOMMENDED" "http://10.11.1.42:8085//Warehouse"
2013-03-20 11:12:28 : Cmd-ALL << [E403B][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][Not attempted.][RECOMMENDED][10.11.1.42/.../Warehouse] Payload 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' could not be synchronised because the synchronise operation failed due to an earlier error.
2013-03-20 11:12:28 : EventLog: 3758112827 1 Inserts:> "7D48A012-0C64-4F21-BA27-A9CEDF442749" "Not attempted." "0.0.0" "http://10.11.1.42:8085//Warehouse"
2013-03-20 11:12:28 : Cmd-ALL << [E403B][7D48A012-0C64-4F21-BA27-A9CEDF442749][Not attempted.][0.0.0][10.11.1.42/.../Warehouse] Payload '7D48A012-0C64-4F21-BA27-A9CEDF442749' could not be synchronised because the synchronise operation failed due to an earlier error.
In the LogViewer we found
DECODING OF PRODUCT RELEASE SOPHOS UPDATE MANAGER VERSION RECOMMENDED WAS NOT DONE BECAUSE THE SYNCHRONIZATION FAILED
Suggest what to do now.
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