Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 14879 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Error: "The on-access driver could not check device control for volume \Device\CdRom0."

TEWhite

I receive the following error in my Enterprise Console regarding one of my Win-7 desktops:

Date/time     Code     Description      
9/24/2012 3:52:40 PM     e03d0301     

The on-access driver could not check device control for volume \Device\CdRom0.     

The link to the error does not provide me with any information, just a patch update discussing some changes made to the error codes.

I believe this is related to the Anti-virus failing to scan the CD-ROM drive.  It seems to happen every time a Sophos policy update is pushed to (or pulled from) the desktop.  I am new to Sophos, so I am not sure if this is expected or not.  I could not find any references to this on the Internet or in this forum.

Has anyone got any advise on debugging this?  Is there another log that might provide a better explination?

:32877


This thread was automatically locked due to age.
Parents
  • 0

    Hello TEWhite,

    this is definitely not normal. The only difference is the name of the device - which is in this case?

    As you say the second machine didn't have a CDROM it's probably not related to a specific device and computer. If it were a general bug others would see it as well so I assume there's something in your configuration provoking the error. I suggest you contact Support as a closer inspection might be required.

    Christian 

    :33047
Reply
  • 0

    Hello TEWhite,

    this is definitely not normal. The only difference is the name of the device - which is in this case?

    As you say the second machine didn't have a CDROM it's probably not related to a specific device and computer. If it were a general bug others would see it as well so I assume there's something in your configuration provoking the error. I suggest you contact Support as a closer inspection might be required.

    Christian 

    :33047
Children
No Data
Unfiltered HTML