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Shh/Updater-B: remediating third party applications

spike

This thread will be used to gather customer experience and insight into remediation of third party applications affected by the recent Shh/Updater-B false positive.

Update: Discovering and resolving potentially impacted products

 

http://www.sophos.com/en-us/support/knowledgebase/118348.aspx

Please provide feedback on the above article within this thread.

Best regards,

spike.

:33149


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  • 0

    HI,

    If you right click on the directory:

    "C:\Program Files\PC-Doctor\updater\"

    Click on the "Previous version" tab do you have a recent entry, i.e. "Yesterday"?

    You can highlight it and click "open" to see a previous copy.

    Maybe the others also.  Could depend on OS and settings but worth a try.

    "Previous versions" are automatically saved as part of a restore point. If system protection is turned on, Windows automatically creates previous versions of files and folders that have been modified since the last restore point was made. Typically, restore points are made once a day. If your disk is partitioned or if you have more than one hard disk on your computer, you need to turn on system protection for the other partitions or disks. Previous versions are also created by Windows Backup when you back up your files.

    Also worth a try for applications that are MSI based is to try the "Repair" option if listed in "Add or Remove Programs"\"Programs and Features".  Not all MSIs will support repair but it's another option.

    Failing that an "undelete" application, e.g. Recuva might also do the trick but results may vary based on many factors.

    Regards,

    Jak

    :33185
Reply
  • 0

    HI,

    If you right click on the directory:

    "C:\Program Files\PC-Doctor\updater\"

    Click on the "Previous version" tab do you have a recent entry, i.e. "Yesterday"?

    You can highlight it and click "open" to see a previous copy.

    Maybe the others also.  Could depend on OS and settings but worth a try.

    "Previous versions" are automatically saved as part of a restore point. If system protection is turned on, Windows automatically creates previous versions of files and folders that have been modified since the last restore point was made. Typically, restore points are made once a day. If your disk is partitioned or if you have more than one hard disk on your computer, you need to turn on system protection for the other partitions or disks. Previous versions are also created by Windows Backup when you back up your files.

    Also worth a try for applications that are MSI based is to try the "Repair" option if listed in "Add or Remove Programs"\"Programs and Features".  Not all MSIs will support repair but it's another option.

    Failing that an "undelete" application, e.g. Recuva might also do the trick but results may vary based on many factors.

    Regards,

    Jak

    :33185
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