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SUM Still Wont Update!! Shh/Updater-B False positives

After my whole network getting False Positives, and reading pages of post

My SUM still wont update after doing the following

Option 1

  1. Add the following exclusions to the' Anti-Virus and HIPS' policy

    C:\Documents and Settings\All Users\Application Data\Sophos\
    C:\Program Files\Sophos\
    C:\Program Files (x86)\Sophos\
    C:\programdata\sophos\

  2. Select Groups in SEC and select 'Update Now'
  3. Once all groups have been updated remove the exclusions

Option 2

  1. Centrally disable On-Access scanning via policy in SEC
  2. Select Groups in SEC and select 'Update Now'
  3. Once a group has updated re-enable On-Access scanning via policy in SEC

its getting very annoying, all my users are getting a very annoying windows installer window popping up every half hour or so, which causes grief to our dedicated application users, all the log files are full with MsiInstaller Warnings & Errors about

Product: Sophos AutoUpdate -- Internal Error 2324. 6, C:\Program Files\Sophos\AutoUpdate\ps.crl

HELP!!!!

:31093


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Parents
  • I was able to fix this condition by removing the ps.crl and starting ALMon.exe.

    Under C:\Program Files\Sophos\AutoUpdate

    I renamed ps.crl (instead of deleting it).

    Started ALMon.exe

    The installer started and successfully reinstalled the needed files, including a new copy of ps.crl

    The Sophos shield was now in the system tray.

    A right click and "Update Now" installed the updated files.

    System is back up and running normally now.

    Hope it works for you!

    /R

    :31579
Reply
  • I was able to fix this condition by removing the ps.crl and starting ALMon.exe.

    Under C:\Program Files\Sophos\AutoUpdate

    I renamed ps.crl (instead of deleting it).

    Started ALMon.exe

    The installer started and successfully reinstalled the needed files, including a new copy of ps.crl

    The Sophos shield was now in the system tray.

    A right click and "Update Now" installed the updated files.

    System is back up and running normally now.

    Hope it works for you!

    /R

    :31579
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