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SUM Still Wont Update!! Shh/Updater-B False positives

After my whole network getting False Positives, and reading pages of post

My SUM still wont update after doing the following

Option 1

  1. Add the following exclusions to the' Anti-Virus and HIPS' policy

    C:\Documents and Settings\All Users\Application Data\Sophos\
    C:\Program Files\Sophos\
    C:\Program Files (x86)\Sophos\
    C:\programdata\sophos\

  2. Select Groups in SEC and select 'Update Now'
  3. Once all groups have been updated remove the exclusions

Option 2

  1. Centrally disable On-Access scanning via policy in SEC
  2. Select Groups in SEC and select 'Update Now'
  3. Once a group has updated re-enable On-Access scanning via policy in SEC

its getting very annoying, all my users are getting a very annoying windows installer window popping up every half hour or so, which causes grief to our dedicated application users, all the log files are full with MsiInstaller Warnings & Errors about

Product: Sophos AutoUpdate -- Internal Error 2324. 6, C:\Program Files\Sophos\AutoUpdate\ps.crl

HELP!!!!

:31093


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Parents
  • Hi,

     Stop the on access scanning on all PCs and copy the following files from a known good PC with Sophos then paste them into the same directories on the affected PCs (I'm having to do this will many of my customer this morning). :(

    C:\Program Files\Sophos\AutoUpdate\

    inetconn.dll

    swlocale.dll

    If it still doesn't work, check the local event logs and see if any other DLLs are missing from the client!

    Hope this helps.

    :31243
Reply
  • Hi,

     Stop the on access scanning on all PCs and copy the following files from a known good PC with Sophos then paste them into the same directories on the affected PCs (I'm having to do this will many of my customer this morning). :(

    C:\Program Files\Sophos\AutoUpdate\

    inetconn.dll

    swlocale.dll

    If it still doesn't work, check the local event logs and see if any other DLLs are missing from the client!

    Hope this helps.

    :31243
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