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Sophos AutoUpdate error

BusyLady

Receiving the following error

Failed to install SAVXP: there was an error in a registry entry

Version 9.7

:13705


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  • 0

    Hi,

    We would need to see the SAV install log and SAV custom action log that goes with it.  As AutoUpdate is installing SAV, they should be in \windows\temp\.  The files are:

    • Sophos Anti-Virus Install Log_<timestamp>.txt
    • Sophos Anti-Virus CustomActions Log_<timestamp>.txt  

    There is a pair at each install attempt.

    Regards,

    Jak

    :13731
Reply
  • 0

    Hi,

    We would need to see the SAV install log and SAV custom action log that goes with it.  As AutoUpdate is installing SAV, they should be in \windows\temp\.  The files are:

    • Sophos Anti-Virus Install Log_<timestamp>.txt
    • Sophos Anti-Virus CustomActions Log_<timestamp>.txt  

    There is a pair at each install attempt.

    Regards,

    Jak

    :13731
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