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web intelligence service runtime error

lolekbolek

Hello, 

as of 17.08. most of my managed clients (1000+ workstations) crash with:

Event ID 26, Microsoft Visual C++ Runtime Library : Runtime Error!

Program: C:\Program File...

Next message is about Sophos web intelligence service (swi_service.exe) crashing.

Service then recoveres, starts running normally until it crashes again on some clients every 10 minutes or so, 

on others it happens once or twice a day.

All appears to work OK but this is quite annoying to customers.

Sophos Anti-Virus 10.0.8
Detection engine 3.35.1
Detection data 4.81G
Virus data date 9/3/2012
Items detected 3991775
Detection identities 277
HIPS rules version 9.7.8
HIPS configuration version 1.0.4
Last updated 9/19/2012 9:01:36 AM

Any solution? (Rollback to previous version until this is solved by Sophos?)

Tnx, 

Filip

:29691


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  • 0

    Thanks for reply Christian,

    I did contact support. Posted a problem here just to see if somebody else have a same problem.

    99% of workstations have windows xp. Still researching if win7 stations are affected too.

    Will downgrade at most affected locations.

    Regards, 

    Filip

    :29701
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  • 0

    Thanks for reply Christian,

    I did contact support. Posted a problem here just to see if somebody else have a same problem.

    99% of workstations have windows xp. Still researching if win7 stations are affected too.

    Will downgrade at most affected locations.

    Regards, 

    Filip

    :29701
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