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web intelligence service runtime error

lolekbolek

Hello, 

as of 17.08. most of my managed clients (1000+ workstations) crash with:

Event ID 26, Microsoft Visual C++ Runtime Library : Runtime Error!

Program: C:\Program File...

Next message is about Sophos web intelligence service (swi_service.exe) crashing.

Service then recoveres, starts running normally until it crashes again on some clients every 10 minutes or so, 

on others it happens once or twice a day.

All appears to work OK but this is quite annoying to customers.

Sophos Anti-Virus 10.0.8
Detection engine 3.35.1
Detection data 4.81G
Virus data date 9/3/2012
Items detected 3991775
Detection identities 277
HIPS rules version 9.7.8
HIPS configuration version 1.0.4
Last updated 9/19/2012 9:01:36 AM

Any solution? (Rollback to previous version until this is solved by Sophos?)

Tnx, 

Filip

:29691


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  • 0

    Hello Filip,

    unlikely you will get an immediate resolution here. You should contact Support - most problems with swi should be ironed out by now and as it appears to have been introduced with the upgrade to 10.0.8 and affects the majority of your clients it's a good idea to make it "official".

    Meanwhile you could try to roll back to 10.0.7 (might not even require a reboot) and see if it helps. Keep some clients at 10.0.8 though or at least use SDU to collect the logs.

    Christian

    :29697
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  • 0

    Hello Filip,

    unlikely you will get an immediate resolution here. You should contact Support - most problems with swi should be ironed out by now and as it appears to have been introduced with the upgrade to 10.0.8 and affects the majority of your clients it's a good idea to make it "official".

    Meanwhile you could try to roll back to 10.0.7 (might not even require a reboot) and see if it helps. Keep some clients at 10.0.8 though or at least use SDU to collect the logs.

    Christian

    :29697
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