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SEC missing computer details and unable to apply policies

CFB

We recently had a hard drive failure on our Windows 2003 Sophos Enterprise Console 4.5 server and discovered that our backup was corrupt.  The server has been rebuilt (same host/doman and IP address) and I've installed SEC 4.7.

Existing client computers are unable to pickup definition updates.  I can see them SEC, but am not able to not collect computer details or send them policies (greyed out).

On one client computer I uninstalled the Antivirus, Updater and Management components, restarted, then reinstalled using a command line to the Sophos server share.  It is able to pickup updates, but no computer details are showing and I am unable to send it policies.

Windows Group Policy is opening the three standard Sophos ports (UDP & TCP) on the client computers.

:15357


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    Hi Jak,

    I used your RMSReinit.hat, to generate Reinit.vbs.  Cac.pem & Mrinit.conf come from "C:\Program Files\SophosEnterprise Console\SUMInstaller".  I then ran "cscript RMSReinit.vbs", using "Run-as administrator" on a client (UAC off) and see that Cac.pem and Mrinit.conf have been replaced with newer versions.  Unfortunately, even after restarting the client,  "Comply with" policies is still greyed out in the console and the client isn't picking up updates.

    Likewise, a client computer that's had the 3 client apps removed and reinstalled is now picking up updates, but I'm also not able to make it comply with policies, before or after running your script.

    Colin

    :15643
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  • 0

    Hi Jak,

    I used your RMSReinit.hat, to generate Reinit.vbs.  Cac.pem & Mrinit.conf come from "C:\Program Files\SophosEnterprise Console\SUMInstaller".  I then ran "cscript RMSReinit.vbs", using "Run-as administrator" on a client (UAC off) and see that Cac.pem and Mrinit.conf have been replaced with newer versions.  Unfortunately, even after restarting the client,  "Comply with" policies is still greyed out in the console and the client isn't picking up updates.

    Likewise, a client computer that's had the 3 client apps removed and reinstalled is now picking up updates, but I'm also not able to make it comply with policies, before or after running your script.

    Colin

    :15643
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