Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 11 replies
  • Subscribers 1 subscriber
  • Views 41508 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos RMS update problem

Georg_Leitner

Hi,

i have a problem with the sophos rms component. there was a problem with rms on one server, so i completly uninstalled sophos. i rebooted the server and then reinstalled sophos with the enterprise console. everything was installed fine except rms.

i then installed rms by hand from the sophos autoupdate\cache\rms folder, which did work without problems. but when sophos tries to autoupdate itself, it uninstalled rms again and can't install it again.

here is the rms log:

Install from:[C:\ProgramData\Sophos\AutoUpdate\cache\rms]
Install to  :[(null)]
MsiPackagePath: [C:\ProgramData\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi].
Result of loading C:\Program Files (x86)\Sophos\AutoUpdate\SAUConfigDLL.dll is: [6b810000]
LOGIC: Installed version is less than 4 (minor upgrade is n/a).
LOGIC: Unistall needed
Uninstallation of installed RMS required
UNINSTALL: Using backup path C:\ProgramData\Sophos\AutoUpdate\cache\rms\installer_backup
RMS-BACKUP: Starting back up...
RMS-BACKUP: Get list of processes and services to stop.
RMS-BACKUP: Retrieved [].
RMS-BACKUP: Parsed WaitForProcesses and ListOfServices - OK.
RMS-BACKUP: Try to stop services.
RMS-BACKUP: Stopped services with ServiceController() - OK.
RMS-BACKUP: Waiting for processes to disappear.
RMS-BACKUP: Waited for processes - OK.
RMS-BACKUP: Retrieving the CommonAppData folder.
RMS-BACKUP: Retrieved source: [C:\ProgramData\Sophos\Remote Management System\3].
RMS-BACKUP: Retrieved backup: [C:\ProgramData\Sophos\AutoUpdate\cache\rms\installer_backup].
RMS-BACKUP: Directory: [C:\ProgramData\Sophos\AutoUpdate\cache\rms\installer_backup] existed.
RMS-BACKUP: Backing up registry content
Running Command: regedit /E "C:\ProgramData\Sophos\AutoUpdate\cache\rms\installer_backup_reg\rms_registry.reg" "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\Remote Management System"
Command returned 0
Running Command: regedit /E "C:\ProgramData\Sophos\AutoUpdate\cache\rms\installer_backup_reg\messaging_registry.reg" "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\Messaging System"
Command returned 0
UNINSTALL: Preserving cac.pem and mrinit.conf files
UNINSTALL: cac.pem and mrinit.conf files preserved
UNINSTALL: Removing RMS using cached msi with command: REBOOT=ReallySuppress SOPHOS_TP_TOKEN=1
UNINSTALL: removing RMS using package msi by running MsiInstallProduct(C:\ProgramData\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi, "REBOOT=ReallySuppress REMOVE=ALL SOPHOS_TP_TOKEN=1")
UNINSTALL: !RMS Setup plugin: Removal of old RMS returned exit code 1605

and autoupdate log:

Trace(2015-Apr-17 11:13:54): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>RMSNT</Insert><Insert>80041f09</Insert></ErrorMessage></Config>

greets

Georg

:56728


This thread was automatically locked due to age.
Parents
  • 0

    I've made some progress on this weird issue. Taking clues from other similar problems on the internet

    http://community.spiceworks.com/scripts/show/1601-sophos-9-5-10-removal-script?page=1

    I do not recommend running the script, since this appears to be for older versions. However I did use 'some' of it. Specifically the post by anthonyjohnson5 in which he mentions running with one msi switch causes the "This action is only valid for products that are currently installed." where as the other switch option does not.

    I ran this after the Enterprise Console pushed out the AV and AutoUpdate but failed on the RMS. This next part actually installs RMS and you'll see in the log that it states no previous version found, doing a clean install

    "\\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\rms\Sophos Remote Management System.msi" /qn REBOOT=SUPPRESS /l*v c:\RMSUninstall.log

    **replace SOPHOSSERVER with your server's netbios name

    This installed RMS, what seems without a hitch. Not surprising since I could manually install the MSI from the Cache folder on the client machine.

    Once it was installed, I then uninstalled Sophos AV, RMS and AutoUpdate. Rebooted, and then attempted a client push install from the Enterprise Console. It worked and for now at least this client is back to being managed but who knows what will happen on a new RMS version.

    :57153
Reply
  • 0

    I've made some progress on this weird issue. Taking clues from other similar problems on the internet

    http://community.spiceworks.com/scripts/show/1601-sophos-9-5-10-removal-script?page=1

    I do not recommend running the script, since this appears to be for older versions. However I did use 'some' of it. Specifically the post by anthonyjohnson5 in which he mentions running with one msi switch causes the "This action is only valid for products that are currently installed." where as the other switch option does not.

    I ran this after the Enterprise Console pushed out the AV and AutoUpdate but failed on the RMS. This next part actually installs RMS and you'll see in the log that it states no previous version found, doing a clean install

    "\\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\rms\Sophos Remote Management System.msi" /qn REBOOT=SUPPRESS /l*v c:\RMSUninstall.log

    **replace SOPHOSSERVER with your server's netbios name

    This installed RMS, what seems without a hitch. Not surprising since I could manually install the MSI from the Cache folder on the client machine.

    Once it was installed, I then uninstalled Sophos AV, RMS and AutoUpdate. Rebooted, and then attempted a client push install from the Enterprise Console. It worked and for now at least this client is back to being managed but who knows what will happen on a new RMS version.

    :57153
Children
No Data
Unfiltered HTML