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Device control failed to disable

Azwan

Hello,

Anyone encounter below issue?, refer from sophos knowledge base this error can simply be ignored.

Currently we encounter a lot of this error and customer already query if Device Control Policy is working? their are concern on security breach since user can simply transfer file and spread virus through USB.

Appreciate if someone can explain and provide solution for this error beside than simply acknowledge this error from console. Thanks

a0520004 Device control failed to disable device [device id]

http://www.sophos.com/support/knowledgebase/article/111317.html

:18473


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    Hi,

    Just so you know the enabling and disabling of devices just uses: SDCDevCon.exe

    For example, if you block a device, it will cause the following to be called:

    "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SDCDevCon.exe" disable USBSTOR\CDROM&VEN_SANDISK&PROD_CRUZER&REV_7.01\432441143DC11528&1

    likewise to re-enable it.


    "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SDCDevCon.exe" enable USBSTOR\CDROM&VEN_SANDISK&PROD_CRUZER&REV_7.01\432441143DC11528&1

    In the cases of this CD ROM drive.

    These commands are executed as system as the device control service, which is running as system kicks off these commands.

    I hope this helps with your troubleshooting.

    Regards,

    Jak

    :18487
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  • 0

    Hi,

    Just so you know the enabling and disabling of devices just uses: SDCDevCon.exe

    For example, if you block a device, it will cause the following to be called:

    "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SDCDevCon.exe" disable USBSTOR\CDROM&VEN_SANDISK&PROD_CRUZER&REV_7.01\432441143DC11528&1

    likewise to re-enable it.


    "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SDCDevCon.exe" enable USBSTOR\CDROM&VEN_SANDISK&PROD_CRUZER&REV_7.01\432441143DC11528&1

    In the cases of this CD ROM drive.

    These commands are executed as system as the device control service, which is running as system kicks off these commands.

    I hope this helps with your troubleshooting.

    Regards,

    Jak

    :18487
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