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Can't Uninstall Sophos Endpoint 9.5

Hi everyone,

One of my Windows 2003 server (out of about 15 already installed with Sophos 9.5) is having strange Sophos issues. I can't get it to auto update, doesn't show up correctly in the enterprise manager, things like that.

As a first step in troubleshooting, I'm trying to completely uninstall Sophos from that server. Everytime I try this using the Add/Remove programs, I get:

The feature you are trying to use is on a network resource that is unavailable.

..enter an alternate path to a folder containing "sophos anti-virus.msi" in the box below.

Problem is, I don't have this msi file on any network location. If I manually navigate to the SophosUpdate share / CIDs / S000 /  SAVSCFXP / savxp, I can see a MSI file with that name, but it doesn't work for the uninstaller.

I still see the Sophos shield icon, and when I try to double click it, I get many error boxes starting with one related to CVersionPanelDLG: Initialize: Line 110. All those errors tells me something is seriously hosed with my current Sophos installation.

I cannot reinstall the product from the Enterpise Console - it errors out, which makes sense because there's obviously something very wrong with what is currently running on that server.

What's the trick to uninstalling Sophos on this server so I can reinstall it and start over? Thanks!

:7695


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Parents
  • Sorry for the delay answer, I have this issue too, I use the stand alone installer to solve, I just start the installation, and install before this I uninstall the endpoint, and install again from the console, hope to help anyone.

    :20001
Reply
  • Sorry for the delay answer, I have this issue too, I use the stand alone installer to solve, I just start the installation, and install before this I uninstall the endpoint, and install again from the console, hope to help anyone.

    :20001
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