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Can't Uninstall Sophos Endpoint 9.5

plochner

Hi everyone,

One of my Windows 2003 server (out of about 15 already installed with Sophos 9.5) is having strange Sophos issues. I can't get it to auto update, doesn't show up correctly in the enterprise manager, things like that.

As a first step in troubleshooting, I'm trying to completely uninstall Sophos from that server. Everytime I try this using the Add/Remove programs, I get:

The feature you are trying to use is on a network resource that is unavailable.

..enter an alternate path to a folder containing "sophos anti-virus.msi" in the box below.

Problem is, I don't have this msi file on any network location. If I manually navigate to the SophosUpdate share / CIDs / S000 /  SAVSCFXP / savxp, I can see a MSI file with that name, but it doesn't work for the uninstaller.

I still see the Sophos shield icon, and when I try to double click it, I get many error boxes starting with one related to CVersionPanelDLG: Initialize: Line 110. All those errors tells me something is seriously hosed with my current Sophos installation.

I cannot reinstall the product from the Enterpise Console - it errors out, which makes sense because there's obviously something very wrong with what is currently running on that server.

What's the trick to uninstalling Sophos on this server so I can reinstall it and start over? Thanks!

:7695


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    Yes, sorry I wasn't accurate before. Right clicking the appropriate Sophos msi file in windows/installer (after showing Subject and finding it that way) returns "The action is only valid for products that are currently installed".

    I'm trying the msicuu2.exe route now, will let you know.

    After using msicuu2.exe, I the old 7.x entry in Add/remove programs was gone, and I uninstalled the other Sophos entries as well (Remote Management and Auto Update).

    Now, unfortuantely, the Sophos services are still installed and running, and C:\Program Files\Sophos still has a ton of in use files on it, telling me that SOphos actually did not properly uninstall. So aggravating! Any ideas?

    :7761
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  • 0

    Yes, sorry I wasn't accurate before. Right clicking the appropriate Sophos msi file in windows/installer (after showing Subject and finding it that way) returns "The action is only valid for products that are currently installed".

    I'm trying the msicuu2.exe route now, will let you know.

    After using msicuu2.exe, I the old 7.x entry in Add/remove programs was gone, and I uninstalled the other Sophos entries as well (Remote Management and Auto Update).

    Now, unfortuantely, the Sophos services are still installed and running, and C:\Program Files\Sophos still has a ton of in use files on it, telling me that SOphos actually did not properly uninstall. So aggravating! Any ideas?

    :7761
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