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MSI error - Sophos Anti-Virus -- Configuration failed.

hal

I am having trouble with a machine, it won't update. I have protected again but makes no difference. For some reason it won't let me manually uninstall SAV as it says I am not a Sophos admin, which is not true.

The log file says at the end (Sophos Anti-Virus Major Install Log_121001_100059)

MSI (s) (D4:28) [23:02:50:522]: Note: 1: 1729 MSI (s) (D4:28) [23:02:50:522]: Product: Sophos Anti-Virus -- Configuration failed.

MSI (s) (D4:28) [23:02:50:537]: Cleaning up uninstalled install packages, if any exist MSI (s) (D4:28) [23:02:50:537]: MainEngineThread is returning 1603 MSI (s) (D4:E4) [23:02:50:646]: Destroying RemoteAPI object. MSI (s) (D4:3C) [23:02:50:646]: Custom Action Manager thread ending. === Logging stopped: 01/10/2012  23:02:50 === MSI (c) (D0:1C) [23:02:50:646]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be

denied.  Counter after decrement: -1 MSI (c) (D0:1C) [23:02:50:646]: MainEngineThread is returning 1603 === Verbose logging stopped: 01/10/2012  23:02:50 ===

2012-10-01 23:02:50 ERROR: Installation failed

I can't post the whole thing as it is large, and contains sensitive info.

Can anyone help with this please?

Thanks

:33439


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  • 0

    Here it is!

    2012-10-03 22:26:27 ExtractClassicConfig: Action started
    2012-10-03 22:26:27 ExtractClassicConfig: Action succeeded
    2012-10-03 22:26:28 PreInstallChecks: Action started
    2012-10-03 22:26:28 PreInstallChecks: Action succeeded
    2012-10-03 22:26:30 SetBootDriverStartupProperty: Action started
    2012-10-03 22:26:30 SetBootDriverStartupProperty: Boot driver: not installed.
    2012-10-03 22:26:30 SetBootDriverStartupProperty: Action succeeded
    2012-10-03 22:26:46 SetClassFilterPresentProperty: Action started
    2012-10-03 22:26:46 SetClassFilterPresentProperty: Setting class filter present property to: 1
    2012-10-03 22:26:46 SetClassFilterPresentProperty: Action succeeded
    2012-10-03 22:26:47 SetDriverProperty: Action started
    2012-10-03 22:26:47 SetDriverProperty: PROCESSOR_ARCHITECTURE environment variable is: x86
    2012-10-03 22:26:47 SetDriverProperty: Action succeeded
    2012-10-03 22:26:48 SetProcessorProperties: Action started
    2012-10-03 22:26:48 SetProcessorProperties: Action succeeded
    2012-10-03 22:26:58 CheckRegForNullDACLs: Action started
    2012-10-03 22:26:58 CheckRegForNullDACLs: Action succeeded
    2012-10-03 22:27:00 SetUpdateBegin: Action started
    2012-10-03 22:27:30 SetUpdateBegin: Unable to create an instance of ComponentManager - SystemInformation will not be informed of the update (0x80080005)
    2012-10-03 22:27:30 SetUpdateBegin: Action succeeded
    2012-10-03 22:27:30 CloseSavMainWindow: Action started
    2012-10-03 22:27:30 CloseSavMainWindow: CloseSavMainWindow: failed to open Software\Sophos\SAVUI 2
    2012-10-03 22:27:30 CloseSavMainWindow: Action succeeded
    2012-10-03 22:27:32 DisableServices: Action started
    2012-10-03 22:27:33 DisableServices: Action succeeded
    2012-10-03 22:27:49 ForceStopSAVService: Action started
    2012-10-03 22:27:49 ForceStopSAVService: ForceStopService: Stopping SAVService
    2012-10-03 22:27:49 ForceStopSAVService: ForceStopService: Checking if service is still running
    2012-10-03 22:27:49 ForceStopSAVService: ForceStopService: Stopping SAVAdminService
    2012-10-03 22:27:49 ForceStopSAVService: ForceStopService: Checking if service is still running
    2012-10-03 22:27:49 ForceStopSAVService: ForceStopSAVService: Services have been stopped
    2012-10-03 22:27:49 ForceStopSAVService: Action succeeded
    2012-10-03 22:27:49 WaitForSAVService: Action started
    2012-10-03 22:27:49 WaitForSAVService: WaitForSAVService: Walking system processes...
    2012-10-03 22:27:49 WaitForSAVService: WaitForSAVService: Finished walking system processes.
    2012-10-03 22:27:49 WaitForSAVService: Action succeeded
    2012-10-03 22:27:50 CheckUninstallDrivers: Action started
    2012-10-03 22:27:50 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess control. Returning false.
    2012-10-03 22:27:50 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess filter. Returning false.
    2012-10-03 22:27:50 CheckUninstallDrivers: Action succeeded
    2012-10-03 22:27:50 UninstallBootDriverFromInf: Action started
    2012-10-03 22:27:50 UninstallBootDriverFromInf: Executing RunInfSection with DefaultUninstall and DefaultUninstall.Services
    2012-10-03 22:27:50 UninstallBootDriverFromInf: RunInfSection: Error calling SetupOpenInfFile() 0x80070002. ErrorLine is 0
    2012-10-03 22:27:50 UninstallBootDriverFromInf: Action failed
    2012-10-03 22:27:55 RollbackDisableServices: Action started
    2012-10-03 22:27:57 RollbackDisableServices: Action succeeded
    2012-10-03 22:27:58 RunErrorScripts: Action started
    2012-10-03 22:27:58 RunErrorScripts: Action succeeded
    2012-10-03 22:27:58 RestoreMovedFiles: Action started
    2012-10-03 22:27:58 RestoreMovedFiles: Action succeeded
    2012-10-03 22:27:58 SetUpdateFailed: Action started
    2012-10-03 22:28:28 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update
    2012-10-03 22:28:28 SetUpdateFailed: Action succeeded

    :33519
Reply
  • 0

    Here it is!

    2012-10-03 22:26:27 ExtractClassicConfig: Action started
    2012-10-03 22:26:27 ExtractClassicConfig: Action succeeded
    2012-10-03 22:26:28 PreInstallChecks: Action started
    2012-10-03 22:26:28 PreInstallChecks: Action succeeded
    2012-10-03 22:26:30 SetBootDriverStartupProperty: Action started
    2012-10-03 22:26:30 SetBootDriverStartupProperty: Boot driver: not installed.
    2012-10-03 22:26:30 SetBootDriverStartupProperty: Action succeeded
    2012-10-03 22:26:46 SetClassFilterPresentProperty: Action started
    2012-10-03 22:26:46 SetClassFilterPresentProperty: Setting class filter present property to: 1
    2012-10-03 22:26:46 SetClassFilterPresentProperty: Action succeeded
    2012-10-03 22:26:47 SetDriverProperty: Action started
    2012-10-03 22:26:47 SetDriverProperty: PROCESSOR_ARCHITECTURE environment variable is: x86
    2012-10-03 22:26:47 SetDriverProperty: Action succeeded
    2012-10-03 22:26:48 SetProcessorProperties: Action started
    2012-10-03 22:26:48 SetProcessorProperties: Action succeeded
    2012-10-03 22:26:58 CheckRegForNullDACLs: Action started
    2012-10-03 22:26:58 CheckRegForNullDACLs: Action succeeded
    2012-10-03 22:27:00 SetUpdateBegin: Action started
    2012-10-03 22:27:30 SetUpdateBegin: Unable to create an instance of ComponentManager - SystemInformation will not be informed of the update (0x80080005)
    2012-10-03 22:27:30 SetUpdateBegin: Action succeeded
    2012-10-03 22:27:30 CloseSavMainWindow: Action started
    2012-10-03 22:27:30 CloseSavMainWindow: CloseSavMainWindow: failed to open Software\Sophos\SAVUI 2
    2012-10-03 22:27:30 CloseSavMainWindow: Action succeeded
    2012-10-03 22:27:32 DisableServices: Action started
    2012-10-03 22:27:33 DisableServices: Action succeeded
    2012-10-03 22:27:49 ForceStopSAVService: Action started
    2012-10-03 22:27:49 ForceStopSAVService: ForceStopService: Stopping SAVService
    2012-10-03 22:27:49 ForceStopSAVService: ForceStopService: Checking if service is still running
    2012-10-03 22:27:49 ForceStopSAVService: ForceStopService: Stopping SAVAdminService
    2012-10-03 22:27:49 ForceStopSAVService: ForceStopService: Checking if service is still running
    2012-10-03 22:27:49 ForceStopSAVService: ForceStopSAVService: Services have been stopped
    2012-10-03 22:27:49 ForceStopSAVService: Action succeeded
    2012-10-03 22:27:49 WaitForSAVService: Action started
    2012-10-03 22:27:49 WaitForSAVService: WaitForSAVService: Walking system processes...
    2012-10-03 22:27:49 WaitForSAVService: WaitForSAVService: Finished walking system processes.
    2012-10-03 22:27:49 WaitForSAVService: Action succeeded
    2012-10-03 22:27:50 CheckUninstallDrivers: Action started
    2012-10-03 22:27:50 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess control. Returning false.
    2012-10-03 22:27:50 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess filter. Returning false.
    2012-10-03 22:27:50 CheckUninstallDrivers: Action succeeded
    2012-10-03 22:27:50 UninstallBootDriverFromInf: Action started
    2012-10-03 22:27:50 UninstallBootDriverFromInf: Executing RunInfSection with DefaultUninstall and DefaultUninstall.Services
    2012-10-03 22:27:50 UninstallBootDriverFromInf: RunInfSection: Error calling SetupOpenInfFile() 0x80070002. ErrorLine is 0
    2012-10-03 22:27:50 UninstallBootDriverFromInf: Action failed
    2012-10-03 22:27:55 RollbackDisableServices: Action started
    2012-10-03 22:27:57 RollbackDisableServices: Action succeeded
    2012-10-03 22:27:58 RunErrorScripts: Action started
    2012-10-03 22:27:58 RunErrorScripts: Action succeeded
    2012-10-03 22:27:58 RestoreMovedFiles: Action started
    2012-10-03 22:27:58 RestoreMovedFiles: Action succeeded
    2012-10-03 22:27:58 SetUpdateFailed: Action started
    2012-10-03 22:28:28 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update
    2012-10-03 22:28:28 SetUpdateFailed: Action succeeded

    :33519
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